Accelerate Team Development with Swift Trust
Swift Trust s a simple idea… How can you quickly build trust among strangers?
If you are getting a group together and you need them to perform well as a team, quickly, then the Swift Trust framework can really help.
Watching this video is worth 3 Management Courses CPD Points*.
(See below for more details)
This video is part of course module number 4.3.1
Program 4: Managing & Leading Groups
Course 3: Teams
Section 1: Team Development & Team Building
Other videos in this section include:
– What is a Team https://youtu.be/nq2Arav7t4Q
– The Tuckman Team Development Model https://youtu.be/-nlMJcTAz_g
– Establishing Team Behavior Norms https://youtu.be/4-TM6kINcUs
– Team Building Events: Why, What, and How? https://youtu.be/nhwBZ4lssM8
– John Whitmore’s Team Development Model https://youtu.be/VxPzQMseW7E
– Cog’s Ladder of Group Experiences https://youtu.be/aVqp7Zr5DW4
– The Drexler-Sibbet Team Performance Model https://youtu.be/HjEvSjkD7L0
– Kurt Lewin’s Freeze Phases for Team Development https://youtu.be/i9wNwxy9Zmo
LESSON NOTES
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The Swift Trust concept was first articulated by Debra Meyerson, Karl Weick and Roderick Kramer. They wrote about it in the cross disciplinary review book, Trust in Organizations, edited by Kramer and Tom Tyler (https://geni.us/xlQx).
Sometimes teams come together rapidly and need to work together effectively without the time it normally takes to build trust.
In some circumstances, we can build trust quickly. Swift Trust emerges when people are willing to suspend their doubts and concerns about colleagues and just get on with a shared task. They focus on their goals, their roles and the time constraint they are under.
There are seven conditions for creating Swift Trust:
1 Presuming each team member has earned their place
2 Trusting other people’s expertise and knowledge
3 Creating shared goals and a shared recognition/reward scheme
4 Defining a clear role for each person to play
5 Focusing on tasks and actions
6 Taking responsibility and acting responsively
7 Excellent communication and information-sharing among the team
Leadership Role in Creating Swift Trust
Leaders can help foster Swift Trust in eight ways:
1 Building a great first impression from the very start – this will have a big influence on the team
2 Building relationships from the outset and learning about team members
3 Swiftly and constructively dealing with concerns and issues as they arise
4 Creating a feeling that they are present even when they are elsewhere
5 Encouraging frequent team communication
6 Using private methods rather than public forums to deal with under-performance
7 Recognising and celebrating achievements frequently
8 Find ways to promote and enhance the team’s external reputation
RECOMMENDED EXERCISE
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1. How much of this framework do you recognize from your own experiences? Which aspects seem particularly valuable? (2 MC CPD Points)
DOWNLOADS
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Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)
RECOMMENDED READING
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– The Five Dysfunctions of a Team https://geni.us/wbIE
– The Wisdom of Teams https://geni.us/7i1AL
– The Belbin Guide to Succeeding at Work https://geni.us/Kzc4GV4
– Dream Teams: Working Together Without Falling Apart https://geni.us/oAgEOdA
– Pulling Together: 10 Rules for High-Performance Teamwork https://geni.us/zUVV3G
– HBR’s 10 Must Reads on Teams https://geni.us/0DLsNe4
Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)
Management Courses Continuing Professional Development (CPD) Points
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You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 3 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 5 MC CPD points
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Note:
Links to our book recommendations are affiliated through Amazon
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