Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.


Accelerate Team Development with Swift Trust

Swift Trust s a simple idea… How can you quickly build trust among strangers?

If you are getting a group together and you need them to perform well as a team, quickly, then the Swift Trust framework can really help.

Watching this video is worth 3 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 4.3.1
Program 4: Managing & Leading Groups
Course 3: Teams
Section 1: Team Development & Team Building

Other videos in this section include:
– What is a Team https://youtu.be/nq2Arav7t4Q
– The Tuckman Team Development Model https://youtu.be/-nlMJcTAz_g
– Establishing Team Behavior Norms https://youtu.be/4-TM6kINcUs
– Team Building Events: Why, What, and How? https://youtu.be/nhwBZ4lssM8
– John Whitmore’s Team Development Model https://youtu.be/VxPzQMseW7E
– Cog’s Ladder of Group Experiences https://youtu.be/aVqp7Zr5DW4
– The Drexler-Sibbet Team Performance Model https://youtu.be/HjEvSjkD7L0
– Kurt Lewin’s Freeze Phases for Team Development https://youtu.be/i9wNwxy9Zmo

LESSON NOTES
============
The Swift Trust concept was first articulated by Debra Meyerson, Karl Weick and Roderick Kramer. They wrote about it in the cross disciplinary review book, Trust in Organizations, edited by Kramer and Tom Tyler (https://geni.us/xlQx).

Sometimes teams come together rapidly and need to work together effectively without the time it normally takes to build trust.

In some circumstances, we can build trust quickly. Swift Trust emerges when people are willing to suspend their doubts and concerns about colleagues and just get on with a shared task. They focus on their goals, their roles and the time constraint they are under.

There are seven conditions for creating Swift Trust:
1 Presuming each team member has earned their place
2 Trusting other people’s expertise and knowledge
3 Creating shared goals and a shared recognition/reward scheme
4 Defining a clear role for each person to play
5 Focusing on tasks and actions
6 Taking responsibility and acting responsively
7 Excellent communication and information-sharing among the team

Leadership Role in Creating Swift Trust
Leaders can help foster Swift Trust in eight ways:
1 Building a great first impression from the very start – this will have a big influence on the team
2 Building relationships from the outset and learning about team members
3 Swiftly and constructively dealing with concerns and issues as they arise
4 Creating a feeling that they are present even when they are elsewhere
5 Encouraging frequent team communication
6 Using private methods rather than public forums to deal with under-performance
7 Recognising and celebrating achievements frequently
8 Find ways to promote and enhance the team’s external reputation

RECOMMENDED EXERCISE
======================
1. How much of this framework do you recognize from your own experiences? Which aspects seem particularly valuable? (2 MC CPD Points)

DOWNLOADS
===========
Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

RECOMMENDED READING
=====================
– The Five Dysfunctions of a Team https://geni.us/wbIE
– The Wisdom of Teams https://geni.us/7i1AL
– The Belbin Guide to Succeeding at Work https://geni.us/Kzc4GV4
– Dream Teams: Working Together Without Falling Apart https://geni.us/oAgEOdA
– Pulling Together: 10 Rules for High-Performance Teamwork https://geni.us/zUVV3G
– HBR’s 10 Must Reads on Teams https://geni.us/0DLsNe4

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

Management Courses Continuing Professional Development (CPD) Points
===========================================================
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it at: https://gum.co/MC-CPD

Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 3 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 5 MC CPD points
___

Note:
Links to our book recommendations are affiliated through Amazon

#Management #ManagementCourses #SwiftTrust

source

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What is 360-Degree Feedback? And a 4-step Process.
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Patrick Lencioni: The Five Dysfunctions of a Team
Margerison McCann: The Team Management Wheel
Meredith Belbin: The Belbin Team Roles Profile
Katzenbach and Smith: The Wisdom of Teams
Taking Care of the Wellbeing of People in Your Remote Team
Developing People in Your Remote Team
Getting Sufficient Challenge in Your Remote Team
Maintaining Productivity in Your Remote Team
Fostering Responsibility within Your Remote Team
Crafting Connection and Building Culture in Your Remote Team
Helping Build Understanding in Your Remote Team
Creating Trust in Remote Teams
Introduction to Managing Remote Teams
Tips for Cross-Cultural Working: 10 + 1 Bonus
Dimensions of Cross-Cultural Differences: 10 of the Biggest
Developing Cross-Cultural Awareness: The Stages
Introduction to Cross-Cultural Teams
How to Support Your Team for Learning: 7 Things
William Ouchi: Theory Z Organizations and Motivation
Supporting Your Team through Conflict: 3+1 Roles to Play
How to Support Your Team through Change – 6 Steps
French and Raven: Social Power Bases in Organizations
Supporting Your Team through Team Stress: 4 Steps
Supporting Your Team Under Pressure: Return to High-Performance
Team Leadership: Handling Team Problems
Daniel Goleman’s 6 Leadership Styles for Team Leaders
Team Leadership Continuum [Tannenbaum & Schmidt]
Four Quadrants of Team Leadership
LEAD Your Team: 4 Team Leadership Priorities
Team Leadership: John Adair’s Action Centered Leadership
Servant Leadership: Leading Your Team in the Tuckman Performing Stage
Team Leadership and the Tuckman Group Development Stages

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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