Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Assertiveness – What are Passive, Aggressive & Assertive?

Assertiveness at work is important, but do you know what passive, aggressive, assertive all mean? What are the behaviors that are characteristic of each of them, and what do they signify?

Let’s look at Passive, Aggressive, Passive-Aggressive, and Assertive behavior, because understanding them all is an essential business and professional skill.

Watching this Video is worth 2 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 1.5.2
Program 1: Managing Yourself
Course 5: Personal Impact
Section 2: Assertiveness

Primary videos that preceed this video include:
– Our videos on First Impression. Start with First Impression – Appearance https://youtu.be/wQKttXHMVps

Primary videos that follow this video include:
– Assertiveness – Recognize Passive, Aggressive, & Assertive Behaviors https://youtu.be/wq16lBNx_L0
– Assertiveness – What to Say to be Assertive https://youtu.be/xrRVayJW-BA

The four behaviors are:
– Passive: focusing on not getting hurt
– Aggressive – focusing on beating the other person
– Passive-Aggressive – focusing on making others feel bad while avoiding responsibility
– Assertive – focusing on getting the right result

1. Reflect on these behaviors in yourself. Which styles do you use inappropriately? (2 MC CPD Points)
2. Start to notice when you are straying into passive, aggressive, or passive-aggressive behaviors. What are the triggers? (2 MC CPD Points)
3. On the next three occasions when you notice the triggers for your unhelpful behaviors, start to pull yourself back to remain assertive. (3×2 MC CPD Points)

Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

– Assertiveness at Work https://geni.us/epp1

Management Courses Continuing Professional Development (CPD) Points
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it here: https://gum.co/MC-CPD

Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 12 MC CPD points

Links to our book recommendations are affiliated through Amazon


Avoid Leaking Authority and Giving up Gravitas
Structure Your Comments: 5 Ways to Enhance your Authority
Style and Presentation to Enhance Your Gravitas
The Power of Silence: How to Use it to Enhance Your Gravitas
Speaking with the Voice of Authority: How it Builds Gravitas
The Presence of Gravitas: How Deliberate Pacing makes People Take Note
Credibility: Gain Gravitas through Knowledge and Experience
The Trust Equation – Gravitas needs Trust
How to Build Rapport (Develop your Charisma)
How to be Likeable (Develop your Charisma)
The 7 Elements of Charisma
Physical Presence – Creating the Impression you are Completely Present
Mental Presence – Being there, mentally
Presence, Charisma, Gravitas: What’s the Difference?
Confidence – 10 Tips to Act with Confidence
Confidence – How You Can Feel Confident
Confidence – The Basics & Basis of Confidence
Assertiveness – What to Say to be Assertive
Assertiveness – Recognize Passive, Aggressive, & Assertive Behaviors
First Impression – How to Use Posture and Gesture
Make a Good First Impression – Positive Attitude
First Impression – Appearance: How to Look the Part

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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