Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Assertiveness – What to Say to be Assertive

You know that respectful assertiveness is the best approach at work. But do you know how? Do you know what to say to be assertive? We’ll look at four typical scenarios where assering yourself is important, and give you an armful of tips for asserive communication:

1. Making a Request
2. Saying No
3. Disagreeing and stating your own opinion
4. Giving bad news

Watching this Video is worth 3 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 1.5.2
Program 1: Managing Yourself
Course 5: Personal Impact
Section 2: Assertiveness

Primary videos that preceed this video include:
– Assertiveness – What are Passive, Aggressive & Assertive? https://youtu.be/KmrokQdsjTA

Primary videos that follow this video include:
– Take a look at our videos on confidence next

The primary tips for each of these scenarios will be:
1. Making a Request – don’t apologize: requests are reasonable if you do it right
2. Saying No – Make your no into a positive NO
3. Disagreeing and stating your own opinion – Be constructive in how you do it
4. Giving bad news – be clear and sensitive

1. Hw have you approached these situations in the last? What went well, and what let you down? (2 MC CPD Points)
2. Start to notice hw people handle these kinds of situations at work, in your private life, and in movies, TV series, plays, and books. What can you learn from what they do well or poorly? (2 MC CPD Points)
3. On the next three opportunities you get, put what you are learning to work. Afterwards, reflect on how well you succeeded in assertively doing what you chose to do. What do you learn from the situations? (3×2 MC CPD Points)

Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

– Assertiveness at Work https://geni.us/epp1

Management Courses Continuing Professional Development (CPD) Points
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it here: https://gum.co/MC-CPD

Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 3 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 13 MC CPD points

Links to our book recommendations are affiliated through Amazon


Avoid Leaking Authority and Giving up Gravitas
Structure Your Comments: 5 Ways to Enhance your Authority
Style and Presentation to Enhance Your Gravitas
The Power of Silence: How to Use it to Enhance Your Gravitas
Speaking with the Voice of Authority: How it Builds Gravitas
The Presence of Gravitas: How Deliberate Pacing makes People Take Note
Credibility: Gain Gravitas through Knowledge and Experience
The Trust Equation – Gravitas needs Trust
How to Build Rapport (Develop your Charisma)
How to be Likeable (Develop your Charisma)
The 7 Elements of Charisma
Physical Presence – Creating the Impression you are Completely Present
Mental Presence – Being there, mentally
Presence, Charisma, Gravitas: What’s the Difference?
Confidence – 10 Tips to Act with Confidence
Confidence – How You Can Feel Confident
Confidence – The Basics & Basis of Confidence
Assertiveness – Recognize Passive, Aggressive, & Assertive Behaviors
Assertiveness – What are Passive, Aggressive & Assertive?
First Impression – How to Use Posture and Gesture
Make a Good First Impression – Positive Attitude
First Impression – Appearance: How to Look the Part

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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