Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Developing Cross-Cultural Awareness: The Stages

What is the process for creating deep cross-cultural awareness and moving towards leading cross-cultural teams effectively?

Watching this video is worth 2 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 4.3.6
Program 4: Managing & Leading Groups
Course 3: Teams
Section 6: Cross-cultural Teams

Other videos in this section include:
🎬 Introduction to Cross-Cultural Teams
🔗 https://youtu.be/hJhRXuG2duk
🎬 Dimensions of Cross-Cultural Differences
🔗 https://youtu.be/A1did08vaX0
🎬 Tips for Cross-Cultural Working
🔗 https://youtu.be/9G6LiVhrzOs

We saw in the last video how cross-cultural teams, when led well, can exceed any others in their performance level. What are the steps to this ideal?

There is a development continuum for multicultural teams:
1. Denial
2. Prioritization
3. Minimization
4. Acceptance
5. Adaptation
6. Welcoming

If this is the process for a team – or for an organization as a whole, what about our personal journey. Here is a typical sequence…
1. Expectation
2. Frustration
3. Awareness
4. Learning
5. Openness
6. Accepting
7. Integration

The three things you need to start to lead a multi-cultural team well. Of course, it’s important to start to cultivate these in other people:
• Cross-cultural Knowledge
• Mindfulness
• Respectful Behavior

Combining all three gives you a high Cultural Quotient, CQ

1. Where are you on the typical sequence of personal understanding of cross-cultural teams and team-working, from ‘Expectation’ to ‘Integration’? (2 MC CPD Points)
2. Where is your team on the typical sequence of personal understanding of cross-cultural teams and team-working, from ‘Denial’ to ‘Welcoming’? (2 MC CPD Points)
3. Of the three components of CQ – Cultural Quotient – where are you strong, and where are you weak? (2 MC CPD Points)
4. Of the three components of CQ – Cultural Quotient – where is your team strong, and where is it weak? (2 MC CPD Points)

Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

– The Five Dysfunctions of a Team https://geni.us/wbIE
– The Wisdom of Teams https://geni.us/7i1AL
– The Belbin Guide to Succeeding at Work https://geni.us/Kzc4GV4
– Dream Teams: Working Together Without Falling Apart https://geni.us/oAgEOdA
– Pulling Together: 10 Rules for High-Performance Teamwork https://geni.us/zUVV3G
– HBR’s 10 Must Reads on Teams https://geni.us/0DLsNe4

Managers need a basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

Management Courses Continuing Professional Development (CPD) Points
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it at: https://gum.co/MC-CPD

Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 10 MC CPD points

Links to our book recommendations are affiliated through Amazon

#CrossCulturalTeams #ManagementCourses #CrossCulturalAwareness


Team Development Models [Compilation] – 5 ways to understand your team
Supporting Your Team through Common Challenges [Compilation]
Team Leadership Briefing [Compilation]
Team Development Process [Compilation]
Managing & Leading Remote Teams [Compilation]
Patrick Lencioni: The Five Dysfunctions of a Team
Margerison McCann: The Team Management Wheel
Meredith Belbin: The Belbin Team Roles Profile
Katzenbach and Smith: The Wisdom of Teams
Taking Care of the Wellbeing of People in Your Remote Team
Developing People in Your Remote Team
Getting Sufficient Challenge in Your Remote Team
Maintaining Productivity in Your Remote Team
Fostering Responsibility within Your Remote Team
Crafting Connection and Building Culture in Your Remote Team
Helping Build Understanding in Your Remote Team
Creating Trust in Remote Teams
Introduction to Managing Remote Teams
Tips for Cross-Cultural Working: 10 + 1 Bonus
Dimensions of Cross-Cultural Differences: 10 of the Biggest
Introduction to Cross-Cultural Teams
How to Support Your Team for Learning: 7 Things
Supporting Your Team through Conflict: 3+1 Roles to Play
How to Support Your Team through Change – 6 Steps
Supporting Your Team through Team Stress: 4 Steps
Supporting Your Team Under Pressure: Return to High-Performance
Team Leadership: Handling Team Problems
Daniel Goleman’s 6 Leadership Styles for Team Leaders
Team Leadership Continuum [Tannenbaum & Schmidt]
Four Quadrants of Team Leadership
LEAD Your Team: 4 Team Leadership Priorities
Team Leadership: John Adair’s Action Centered Leadership
Servant Leadership: Leading Your Team in the Tuckman Performing Stage
Team Leadership and the Tuckman Group Development Stages
Teamwork: Your Team Working Problems Solved
Teamwork: Problem Solving with Your Team
Teamwork: Team Celebrations
Teamwork: Leading Effective Team Reviews
Teamwork: Elements of Effective Team Meetings
Teamwork: Your Team’s Skills and Expertise
Teamwork: Facilitating Effective Team Working
Teamwork: Protecting Your Team
Teamwork: Providing for Your Team
Teamwork: Essentials of Working as a Team
Kurt Lewin’s Freeze Phases for Team Development

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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