Developing Cross-Cultural Awareness: The Stages
What is the process for creating deep cross-cultural awareness and moving towards leading cross-cultural teams effectively?
Watching this video is worth 2 Management Courses CPD Points*.
(See below for more details)
This video is part of course module number 4.3.6
Program 4: Managing & Leading Groups
Course 3: Teams
Section 6: Cross-cultural Teams
Other videos in this section include:
🎬 Introduction to Cross-Cultural Teams
🔗 https://youtu.be/hJhRXuG2duk
🎬 Dimensions of Cross-Cultural Differences
🔗 https://youtu.be/A1did08vaX0
🎬 Tips for Cross-Cultural Working
🔗 https://youtu.be/9G6LiVhrzOs
LESSON NOTES
We saw in the last video how cross-cultural teams, when led well, can exceed any others in their performance level. What are the steps to this ideal?
There is a development continuum for multicultural teams:
1. Denial
2. Prioritization
3. Minimization
4. Acceptance
5. Adaptation
6. Welcoming
If this is the process for a team – or for an organization as a whole, what about our personal journey. Here is a typical sequence…
1. Expectation
2. Frustration
3. Awareness
4. Learning
5. Openness
6. Accepting
7. Integration
The three things you need to start to lead a multi-cultural team well. Of course, it’s important to start to cultivate these in other people:
• Cross-cultural Knowledge
• Mindfulness
• Respectful Behavior
Combining all three gives you a high Cultural Quotient, CQ
RECOMMENDED EXERCISE
1. Where are you on the typical sequence of personal understanding of cross-cultural teams and team-working, from ‘Expectation’ to ‘Integration’? (2 MC CPD Points)
2. Where is your team on the typical sequence of personal understanding of cross-cultural teams and team-working, from ‘Denial’ to ‘Welcoming’? (2 MC CPD Points)
3. Of the three components of CQ – Cultural Quotient – where are you strong, and where are you weak? (2 MC CPD Points)
4. Of the three components of CQ – Cultural Quotient – where is your team strong, and where is it weak? (2 MC CPD Points)
DOWNLOADS
Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)
RECOMMENDED READING
– The Five Dysfunctions of a Team https://geni.us/wbIE
– The Wisdom of Teams https://geni.us/7i1AL
– The Belbin Guide to Succeeding at Work https://geni.us/Kzc4GV4
– Dream Teams: Working Together Without Falling Apart https://geni.us/oAgEOdA
– Pulling Together: 10 Rules for High-Performance Teamwork https://geni.us/zUVV3G
– HBR’s 10 Must Reads on Teams https://geni.us/0DLsNe4
Managers need a basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)
Management Courses Continuing Professional Development (CPD) Points
=======================================================
You can record your Management Courses CPD points on our free, downloadable CPD record log.
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Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 10 MC CPD points
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Links to our book recommendations are affiliated through Amazon
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