Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Feedback Challenges: Bias in Feedback

In this video I want to discuss five common types of bias we find in feedback – and what you can do to minimize each of these forms of bias in feedback.

Watching this video is worth 2 Management Courses CPD Points*.
πŸ”Ž See below for details

This video is part of course module number 3.8.5
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 5: Feedback Challenges

Other videos in this section include:
🎬 What if Your Feedback Doesn’t go to Plan? https://youtu.be/d_1x4TKe_0I
🎬 How to Do a Performance Turnaround https://youtu.be/1OPXtt1eo2M

Confirmation bias
This is our tendency to notice evidence that confirms our pre-existing beliefs (prejudices) and to not notice or discount evidence that seems to conflict with what we expect or think is true.
We minimize confirmation bias by gathering raw data and analyzing it following strict procedures. Where we find surprising results, we test them rigorously.

Horns or Halo effect
This is our tendency to extend our experience of a person in one sphere to other contexts.
Likewise, if I see you struggle and underperform at one job, I will likely expect you to do so in other situations.
We minimize the horns or halo effect by evaluating each situation on its own merits, gathering fresh data each time.

Selection bias
This bias arises from determining which situations you will observe – and which parts you will focus on. As a result, we minimize this either by either:
β€’ observing everything, or by
β€’ determining what to observe by using a random process like the roll of a dice

Recency or Availability bias
This is our tendency to base our assessment on the most recent (or easy to recall) experience and therefore discounting prior experiences.
One way to minimize this bias is to give feedback often – so all feedback is recent. Another is to collect data continuously, and synthesize it all.

Agency or Attribution bias
This bias is our tendency to assume things happen for a reason. Errors are always somebody’s fault and successes are because of their excellence. In so doing, we are eliminating the effects of randomness.
If your colleague has a run of good or bad luck and you ascribe it to excellence or incompetence, you are doing them a big disservice.
Minimize this by asking how much ability did they really have to influence outcomes (this is agency).
And also look at the widest possible array of performance factors, over a longer time period. Runs of luck end. Strengths just go on growing, if you feed them with good feedback.

1. Think about feedback you have given or observations you have made in recent months. What forms of bias might you have succumbed to? (3 MC CPD Points)
2. What changes do you need to make to your observation, assessment, and feedback processes, to reduce bias in feedback that you give? (3 MC CPD Points)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

πŸ“– Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
πŸ“– Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
πŸ“– HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
πŸ“– Feedback Pocketbook https://geni.us/D8Ar
πŸ“– Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
πŸ““ Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 8 MC CPD points

#ManagementCourses #Feedback #BiasInFeedback


Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback
Masters of Feedback: Rick Maurer – Feedback Toolkit
How to Do a Performance Turnaround – 6-step process [Feedback Challenges]
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
What is Diamond Feeback?
What is 360-Degree Feedback? And a 4-step Process.
Receiving Feedback: Acting on Feedback – 8 Steps
How to Receive Feedback
Receiving Feedback: How to Ask for Feedback
My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
How to Plan Your Feedback: 10 Question Process
When and Where to Give Feedback
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
What is Feedback? And Why Does it Matter?

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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