Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

How to Do a Performance Turnaround – 6-step process [Feedback Challenges]

If you have a poor-performing member of your team, how do you turn around their poor performance? I’ll give you a 6-step process to performance turnaround process.

Watching this video is worth 1 Management Courses CPD Points.
πŸ”Ž See below for details

This video is part of course module number 3.8.5
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 5: Feedback Challenges

Other videos in this section include:
🎬 What if Your Feedback Doesn’t go to Plan? https://youtu.be/d_1x4TKe_0I
🎬 Bias in Feedback https://youtu.be/rjBX_rmHdO4

Step 1: Gather Evidence
Make observations and review the evidence you gather.
Identify the themes that it highlights (good and bad). For each theme, document the evidence for good, adequate, bad performance. Use a proforma like this to assemble your evidence…

Step 2: Prioritize
Don’t overload the feedback and Performance turnaround process by trying to tackle every single shortcoming. Determine which aspects are most important. Use this to structure your feedback process.

Step 3: Give Feedback
Focus on the facts.
Avoid blame.

Step 4: Listen to Response
Let the other person respond, and listen to their perceptions

Step 5: Encourage Ideas
Move the discussion to a focus on the future.
β€’ Get as many ideas as possible
β€’ Help them evaluate the ideas
β€’ Experimentation is good
β€’ Give permission to make mistakes
β€’ Agree steps that are:
– Small enough to limit the risks
– Big enough to make an impact and to learn from

Step 6: Follow Up
Keep the cycle going.

1. If you need to carry out a performance turnaround, use the framework in the video to plan it (2 MC CPD Points)
2. After you have carried out your performance turnaround, review how it went, and modify your process using what you have learned (2 MC CPD Points)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

πŸ“– Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
πŸ“– Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
πŸ“– HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
πŸ“– Feedback Pocketbook https://geni.us/D8Ar
πŸ“– Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
πŸ““ Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 1 MC CPD point
– If you also carried out all of the recommended exercises, score a total of 5 MC CPD points

#ManagementCourses #Feedback #PerformanceTurnaround


Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback
Masters of Feedback: Rick Maurer – Feedback Toolkit
Feedback Challenges: Bias in Feedback
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
What is Diamond Feeback?
What is 360-Degree Feedback? And a 4-step Process.
Receiving Feedback: Acting on Feedback – 8 Steps
How to Receive Feedback
Receiving Feedback: How to Ask for Feedback
My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
How to Plan Your Feedback: 10 Question Process
When and Where to Give Feedback
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
What is Feedback? And Why Does it Matter?

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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