How to Handle Difficult Conversations
Conversations get difficult when disagreement, emotions, complexity, and consequences combine. Unfortunately, this happens a lot. So, a manager needs to know how to handle difficult conversations. So, let’s take a look at what to do.
Do you want a concise, yet precise, description of how to deal with common management challenges? This is one of a series of videos for you! See them all at https://t.ly/YOUzL
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📚 BOOKS I RECOMMEND ON THIS TOPIC
– Dealing with Difficult People
https://geni.us/uaBEjq
– How to Speak so People Listen
https://geni.us/HSPL
🗃️ Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)
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💰Note: Links to our book recommendations are affiliated through Amazon
🔖 CHAPTER MARKERS
00:00 – Difficult Conversations
00:32 – Overview of Difficult Conversations
01:23 – Step 1: What Matters? Prepare Carefully
02:17 – Step 2: Let’s Feel Safe: Choose the Right Setting
03:38 – Step 3: Truths: Begin with an Open and Curious Mindset
05:19 – Step 4: Story-telling: Use Active Listening and Validate Feelings
06:08 – Step 5: Share Feelings: Stay Calm and Control Emotions
06:46 – Step 6: Future Thinking: Collaborate on Solutions
07:47 – Step 7: End on a Positive, Action-oriented Note
08:36 – Afterwards: Follow-up
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