Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.


How to Plan Your Feedback: 10 Question Process

If you want your feedback to go well, then plan it. Here are ten questions to plan your feedback.

Watching this video is worth 1 Management Courses CPD Point*.
πŸ”Ž See below for details

Feedback
This video is part of course module number 3.8.2
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 2: How to Give Feedback

Other videos in this section include:
🎬 When and Where to Give Feedback https://youtu.be/FKPVJC6-Two
🎬 How to Give Formal Performance Feedback: The Process https://youtu.be/H2VY3NIZL80
🎬 Why You Should Never Use the Feedback Sandwich https://youtu.be/lADS1zf1osI
🎬 What is the Starfish Model for Giving Feedback? https://youtu.be/IzC5jeyXWkA
🎬 My Top Tips for Giving Great Performance Feedback https://youtu.be/_O9Ir2Ojavc

LESSON NOTES
Questions to ask yourself:
β€’ What are the observations you want to feed back?
β€’ What are the opportunities for specific performance improvements?
β€’ What are the consequences of making / not making these improvements?
β€’ What supporting evidence can you cite?
β€’ What does this mean to you?
β€’ What are some appropriate actions you would expect to discuss?
β€’ What follow-up will be appropriate?
When will you make the time to give this feedback?

10 Questions to answer to plan your meeting:
Here are the 10 questions you should ask and answer:
1. What is the purpose of the meeting?
2. …And what would constitute a successful meeting?
3. What type of feedback will you give?
4. …And how will you give your feedback?
5. Where will you hold it?
6. …And what room layout is best? (Ref video about meeting arrangements)
7. When will you hold it?
8. …And how much time will you allow? (see below)
9. How will you structure the meeting?
10. …And what follow-up will you need?

Qn 8:
You will need time to:
⁃ spell out your observations
⁃ Listen to other person’s perspective
⁃ ask as many questions as you need and let them ask as many questions as they want to
⁃ help them to decide on specific actions
⁃ Summarize the conversation

RECOMMENDED EXERCISE
1. For your next formal feedback session, work your way through these questions and think about the answer to each (5 MC CPD Points)

DOWNLOADS
Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD

Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

RECOMMENDED READING
πŸ“– Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
πŸ“– Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
πŸ“– HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
πŸ“– Feedback Pocketbook https://geni.us/D8Ar
πŸ“– Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS
You can record your Management Courses CPD points on our free, downloadable CPD record log.
πŸ““ Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 1 MC CPD point
– If you also carried out all of the recommended exercises, score a total of 6 MC CPD points

#ManagementCourses #Feedback #10StepProcess

source

Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback
Masters of Feedback: Rick Maurer – Feedback Toolkit
How to Do a Performance Turnaround – 6-step process [Feedback Challenges]
Feedback Challenges: Bias in Feedback
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
What is Diamond Feeback?
What is 360-Degree Feedback? And a 4-step Process.
Receiving Feedback: Acting on Feedback – 8 Steps
How to Receive Feedback
Receiving Feedback: How to Ask for Feedback
My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
When and Where to Give Feedback
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
What is Feedback? And Why Does it Matter?

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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