Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

How to Receive Feedback

If someone offers you feedback, treat it as a valuable gift. We often find it hard to receive feedback – whether it’s positive or critical. Let’s see how to receive feedback effectively.

Watching this video is worth 2 Management Courses CPD Points*.
πŸ”Ž See below for details

This video is part of course module number 3.8.3
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 3: Receiving Feedback

Other videos in this section include:
🎬 How to Ask for Performance Feedback https://youtu.be/ihShcUlep2Y
🎬 Acting on Performance Feedback https://youtu.be/mVXzYxN1rxE
🎬 What is 360-degree Feedback? https://youtu.be/F4kcj7pfBxc


Listen between the lines – tone of voice, body language, gesture, expression
Ask questions (probe & clarify)
Accept that it is what is observed
Avoid being defensive – and under no circumstances argue
Reflect before responding
Response – may include a plan
Say thank you – and mean it

– You may find what you hear surprising or even shocking
– You may be tempted to deny it
– You may get angry or upset
– You may try to justify, or rationalize, or argue away what you hear
These are why you need to take your time and respond by exploring what you have heard. Through this will come acceptance that it is feedback.

You may hear other feedback: it may confirm or conflict with what you have heard. Take time to build up a picture of people’s feedback, before acting to either reject or embrace it as a knee-jerk reaction.

1. Next time you get feedback, be ready to receive it well, so you can get the best from it. (2 MC CPD Points)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD

Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

πŸ“– Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
πŸ“– Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
πŸ“– HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
πŸ“– Feedback Pocketbook https://geni.us/D8Ar
πŸ“– Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
πŸ““ Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 4 MC CPD points

#ManagementCourses #Feedback #ReceiveFeedback


Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback
Masters of Feedback: Rick Maurer – Feedback Toolkit
How to Do a Performance Turnaround – 6-step process [Feedback Challenges]
Feedback Challenges: Bias in Feedback
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
What is Diamond Feeback?
What is 360-Degree Feedback? And a 4-step Process.
Receiving Feedback: Acting on Feedback – 8 Steps
Receiving Feedback: How to Ask for Feedback
My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
How to Plan Your Feedback: 10 Question Process
When and Where to Give Feedback
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
What is Feedback? And Why Does it Matter?

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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