How to Receive Feedback
If someone offers you feedback, treat it as a valuable gift. We often find it hard to receive feedback – whether it’s positive or critical. Let’s see how to receive feedback effectively.
Watching this video is worth 2 Management Courses CPD Points*.
🔎 See below for details
Feedback
This video is part of course module number 3.8.3
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 3: Receiving Feedback
Other videos in this section include:
🎬 How to Ask for Performance Feedback https://youtu.be/ihShcUlep2Y
🎬 Acting on Performance Feedback https://youtu.be/mVXzYxN1rxE
🎬 What is 360-degree Feedback? https://youtu.be/F4kcj7pfBxc
LESSON NOTES
Listen between the lines – tone of voice, body language, gesture, expression
Acknowledge
Ask questions (probe & clarify)
Accept that it is what is observed
Avoid being defensive – and under no circumstances argue
Reflect before responding
Response – may include a plan
Say thank you – and mean it
– You may find what you hear surprising or even shocking
– You may be tempted to deny it
– You may get angry or upset
– You may try to justify, or rationalize, or argue away what you hear
These are why you need to take your time and respond by exploring what you have heard. Through this will come acceptance that it is feedback.
You may hear other feedback: it may confirm or conflict with what you have heard. Take time to build up a picture of people’s feedback, before acting to either reject or embrace it as a knee-jerk reaction.
RECOMMENDED EXERCISE
1. Next time you get feedback, be ready to receive it well, so you can get the best from it. (2 MC CPD Points)
DOWNLOADS
Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)
RECOMMENDED READING
📖 Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
📖 Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
📖 HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
📖 Feedback Pocketbook https://geni.us/D8Ar
📖 Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4
⭕️ Links to our book recommendations are affiliated through Amazon
Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)
MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS
You can record your Management Courses CPD points on our free, downloadable CPD record log.
📓 Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 4 MC CPD points
#ManagementCourses #Feedback #ReceiveFeedback
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