Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Introduction to Cross-Cultural Teams

Diversity can improve results. But plenty of research shows that multicultural teams and diverse teams tend to perform less effectively than homogenous teams, when not managed well. In this video, I introduce the topic of cross-cultural teams. There will be more videos to follow.

Watching this video is worth 2 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 4.3.6
Program 4: Managing & Leading Groups
Course 3: Teams
Section 6: Cross-cultural Teams

Other videos in this section include:
🎬 Developing Cross-Cultural Awareness
🔗 https://youtu.be/caMl06BtW7I
🎬 Dimensions of Cross-Cultural Differences
🔗 https://youtu.be/A1did08vaX0
🎬 Tips for Cross-Cultural Working
🔗 https://youtu.be/9G6LiVhrzOs

Lines blur between the cultural differences and individual differences. And this leads to frustration and resentment among the team.

Cross-cultural leaders have skills in bridging differences, and a high level of cultural competency.

In their absence, conflict begins to erode trust, goodwill, and rapport. What are really cultural differences can be ascribed to individual personality. Or worse still, to individual failings. Relationships are undermined and performance plummets.

Cultural iceberg
Visible differences are only 10% of what is important. These are things like:
• Language
• Dress
• Accent
• symbols

Invisible differences – below the waterline
Things like attitudes towards:
• hierarchy vs equality
• individualism vs group orientation
• direct vs indirect communication
• desire for control vs harmony
• Risk tolerance
• Focus on outcome vs relationship
• Centralization vs decentralization

Group effectiveness falls on a Normal curve.

Another issue is one of respect for different cultural traditions.
How should you respond when you genuinely disagree with a cultural norm that a colleague holds to? These are difficult questions and the first step to becoming a successful Cross-cultural team leader is facing up to the challenges.

So, we need more investment in training to enable people to lead and work effectively in culturally diverse environments.

1. Survey the different cultures that your team members come from. What differences are there and to what extent does the team understand, respect, and honor them? (2 MC CPD Points)
2. What unseen (or hard to see) differences can you become aware of? To what extent have you been aware of these before? (2 MC CPD Points)
3. What challenges strike you as important for your ability to get the best from the different cultures in your team, as a cross-cultural team leader? (2 MC CPD Points)

Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

– The Five Dysfunctions of a Team https://geni.us/wbIE
– The Wisdom of Teams https://geni.us/7i1AL
– The Belbin Guide to Succeeding at Work https://geni.us/Kzc4GV4
– Dream Teams: Working Together Without Falling Apart https://geni.us/oAgEOdA
– Pulling Together: 10 Rules for High-Performance Teamwork https://geni.us/zUVV3G
– HBR’s 10 Must Reads on Teams https://geni.us/0DLsNe4

Managers need a basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

Management Courses Continuing Professional Development (CPD) Points
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it at: https://gum.co/MC-CPD

Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 8 MC CPD points

Links to our book recommendations are affiliated through Amazon

#CrossCulturalTeams #ManagementCourses #Diversity


Supporting Your Team through Common Challenges [Compilation]
Team Leadership Briefing [Compilation]
Team Development Process [Compilation]
Managing & Leading Remote Teams [Compilation]
Patrick Lencioni: The Five Dysfunctions of a Team
Margerison McCann: The Team Management Wheel
Meredith Belbin: The Belbin Team Roles Profile
Katzenbach and Smith: The Wisdom of Teams
Taking Care of the Wellbeing of People in Your Remote Team
Developing People in Your Remote Team
Getting Sufficient Challenge in Your Remote Team
Maintaining Productivity in Your Remote Team
Fostering Responsibility within Your Remote Team
Crafting Connection and Building Culture in Your Remote Team
Helping Build Understanding in Your Remote Team
Creating Trust in Remote Teams
Introduction to Managing Remote Teams
Tips for Cross-Cultural Working: 10 + 1 Bonus
Dimensions of Cross-Cultural Differences: 10 of the Biggest
Developing Cross-Cultural Awareness: The Stages
How to Support Your Team for Learning: 7 Things
Supporting Your Team through Conflict: 3+1 Roles to Play
How to Support Your Team through Change – 6 Steps
Supporting Your Team through Team Stress: 4 Steps
Supporting Your Team Under Pressure: Return to High-Performance
Team Leadership: Handling Team Problems
Daniel Goleman’s 6 Leadership Styles for Team Leaders
Team Leadership Continuum [Tannenbaum & Schmidt]
Four Quadrants of Team Leadership
LEAD Your Team: 4 Team Leadership Priorities
Team Leadership: John Adair’s Action Centered Leadership
Servant Leadership: Leading Your Team in the Tuckman Performing Stage
Team Leadership and the Tuckman Group Development Stages
Teamwork: Your Team Working Problems Solved
Teamwork: Problem Solving with Your Team
Teamwork: Team Celebrations
Teamwork: Leading Effective Team Reviews
Teamwork: Elements of Effective Team Meetings
Teamwork: Your Team’s Skills and Expertise
Teamwork: Facilitating Effective Team Working
Teamwork: Protecting Your Team
Teamwork: Providing for Your Team
Teamwork: Essentials of Working as a Team
Kurt Lewin’s Freeze Phases for Team Development
The Drexler-Sibbet Team Performance Model

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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