Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Introduction to Emotional Intelligence

Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you.

Watching this video is worth 2 Management Courses CPD Points*.
🔎 See below for details

Overview of Emotional Intelligence
This video is part of course module number 1.4.1
Program 1: Managing Yourself
Course 4: Emotional Intelligence
Section 1: Overview of Emotional Intelligence

Other videos in this section include:
🎬 Why is Emotional Intelligence Important at work? https://youtu.be/u2P2Nm2RcTI
🎬 Howard Gardner: Emotional Intelligence in the Multiple Intelligences Model https://youtu.be/VZgN0bXMLus
🎬 Reuven Bar-On: Emotional Quotient (EQ) in Emotional Intelligence https://youtu.be/05ELRyJWQMw
🎬 The Daniel Goleman Model of Emotional Intelligence https://youtu.be/F9clHdsQz4c
🎬 The Salovey & Mayer Model of Emotional Intelligence https://youtu.be/gizR2Kbb6ew
🎬 Critical Assessment of Emotional Intelligence: The Cases For and Against https://youtu.be/0WVVTajJJjY

The term, Emotional intelligence, was used first in 1964. Science journalist Daniel Goleman popularized it in his 1995 best-selling book Emotional Intelligence (https://geni.us/KxAZAZ8).

In 1990, Peter Salovey and John Mayer defined Emotional intelligence as:
‘the ability to monitor one’s own and other people’s emotions, to discriminate between different emotions and label them appropriately, and to use emotional information to guide thinking and behavior.’

They later described four proposed abilities:
• Perceiving Emotions
• Understanding Emotions
• Using Emotions
• Managing Emotions

Goleman treated Emotional Intelligence as an array of skills and characteristics that improve workplace performance and personal success. He looked at a mix of abilities and traits:
• Self-Awareness
• Self-Regulation
• Motivation
• Empathy (Emotional Awareness)
• Social Skills

Reuven Bar-On did early work on what we now call emotional intelligence. He originally referred to it as emotional and social competence, but later proposed the term EQ: Emotional Quotient, as an analog of IQ: Intelligence Quotient.

Bar-On developed the most widely-used psychometric model of emotional intelligence, the EQ-i™. This follows his 15-factor model of emotional intelligence:
1 Self-regard
2 Emotional self-awareness
3 Assertiveness/Emotional self-expression
4 Independence
5 Empathy
6 Social responsibility
7 Interpersonal relationship
8 Stress tolerance
9 Impulse control
10 Reality-testing
11 Flexibility
12 Problem-solving
13 Self-actualization
14 Optimism
15 Happiness/well-being

Consider the outlines of the different models of Emotional Intelligence.
1. What does Emotional Intelligence mean to you? (2 MC CPD Points)
2. What aspects do you see as most useful to you in the workplace? (2 MC CPD Points)
3. Which aspects of emotional Intelligence would you see as your strengths, and which ones do you most need to develop? (2 MC CPD Points)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

📖 Emotional Intelligence: Why it Can Matter More Than IQ
📖 Working with Emotional Intelligence
📖 The New Leaders: Transforming the Art of Leadership
📖 Emotional Intelligence: Build Strong Social Skills and Improve Your Relationships
📖 Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life
📖 EQ Applied: The Real-World Guide to Emotional Intelligence

⭕️ Links to our book recommendations are affiliated through Amazon and help support our free videos

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
📓 Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 8 MC CPD points

00:00 – Creatures of emotion – Dale Carnegie
00:12 – What is Emotional Intelligence?
00:59 – The term: ‘Emotional Intelligence’
01:30 – Goleman’s assessment of emotional Intelligence
01:45 – Salovey & Mayer: Definition of Emotional Intelligence
02:15 – Salovey & Mayer: 4 Abilities
02:50 – Goleman: 5 Emotional Intelligence traits/abilities
04:07 – Reuven Bar-On: EQ – Emotional Quotient
04:37 – Bar-On: EQ Assessment
05:54 – The case for Emotional Intelligence

#ManagementCourses #Emotional Intelligence #EQ


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What is Leadership? and Why do We Need Leaders?
What are Lean and Lean Thinking?
ERP 101: What is Enterprise Resource Planning?
What is Globalization?
NLP’s Logical Levels of Change: (aka Neurological Levels)
Cognitive Reappraisal: How to Control Negative Thoughts
Emotional Intelligence and Neuroscience
Social Skills: What are they and How to Build Them
Social Awareness: What is it and How to Build it
Self Motivation: What is it and How to Build it
Self Regulation: What is it and How to Build It
Self Awareness: What is it and How to Build it
Critical Assessment of Emotional Intelligence: The Cases For and Against
The Salovey & Mayer Model of Four Emotional Intelligence Abilities
The Daniel Goleman Model of Emotional Intelligence
Emotional Quotient (EQ): The Reuven Bar-On model of Emotional Intelligence
Howard Gardner: Emotional Intelligence in the Multiple Intelligences Model
Emotional Intelligence at Work: Why is it Important?
Guy Kawasaki: What is Enchantment?
What is Feedback? And Why Does it Matter?
Peter Senge’s Learning Organization
Charles Handy’s Federal Organization Model
Kurt Lewin’s Freeze Phases for Team Development
How to Use the Kanban Method for Time Management
The Flow State… and How Flow Can Help You Work Effectively

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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