Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.


Listening Skills – Negotiation Tools

The number one skill for negotiators is communication. And listening skills are the most important aspect of communication.

If you want to succeed in negotiation, you MUST get good at listening. So, this is what I talk about here.

Watching this video is worth 2 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 5.2.3
Program 5: Managerial Skillset
Course 2: Negotiation
Section 3: Tools for Negotiators

Other videos about Tools for Negotiators include:
– How to Ask Questions
https://youtu.be/uy2fS0MhmAQ
– Empathic Negotiation
https://youtu.be/mYBAFvl8JO0
– Influencing and Persuading
https://youtu.be/fLXJzjIWUoM
– Force Field and PMI Analysis
https://youtu.be/NPtN1YREA5w
– MOSCOW Analysis
https://youtu.be/-UaczoKrjvk
– How to Handle Deadlock
https://youtu.be/jj62GodhUpg
– How to Handle a Breakdown
https://youtu.be/-ZqphBpceIs

Module 5.2.1 covers the Fundamental Model of Negotiation. Start with the introductory video:
. Fundamental Model of Negotiation – https://youtu.be/PKz4pDm1e90

Module 5.2.2 covers Key Concepts in Negotiation
Start with Core Principles: of Negotiation https://youtu.be/FiEneNag8cI

LESSON NOTES
============
The most powerful communication tool
Your greatest asset in:
• Gathering information
• Building rapport
• Influencing and persuading

Listening levels
• Pretending
• Selecting
• Attending
• Empathizing

Good listening:
• Curiosity
• Face them
– Eye contact
• Put Yourself out of the way
– Suspend judgment
• Turn down your inner voice
• …and still your body
– Fight the fidget
• Become aware of your listening
– Do not interrupt
– Notice the non-verbals
– Tone of voice
– Body language
– What are they not saying?
• Listening signs
– Smiles, nods, gestures
– Ah-ha, I seem, yes

When they stop…
• Pause
– Silence
– Thinking
• Repeat – then rephrase
• Three-word repeat

RECOMMENDED EXERCISE
======================
1. Start to notice the quality of your listening throughout your day – and throughout important workplace conversations. And, of course, during any negotiation. At what levels do you listen? (2 MC CPD Points)
2. Next time you are in a conversation, pay attention to your listening. Tune it to the right level (attending or empathizing) for the situation. (2 MC CPD Points)
3. Practice your listening whenever you can – for two weeks or more. (2 MC CPD Points)
4. Now practice your pause after they finish speaking. Again, practice this for two weeks or more. (2 MC CPD Points)

DOWNLOADS
===========
Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

RECOMMENDED READING
=====================
Negotiate Wisely in Business and Technology (A basic introduction) https://geni.us/a2n1T6Y
Everything is Negotiable) (A basic introduction) https://geni.us/Ozwwr
Getting to Yes (the classic text) https://geni.us/U3CjduK
Getting Past No (the follow-up to Getting to Yes) https://geni.us/VQAd7
Bargaining for Advantage (another classic) https://geni.us/anBn
Negotiation Genius (Modern look at the negotiation mindset) https://geni.us/cBKKn3x
Never Split the Difference (red hot tips from ex-hostage negotiator) https://geni.us/YBSogJ

Management Courses Continuing Professional Development (CPD) Points
===========================================================
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it here: https://gum.co/MC-CPD

Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 10 MC CPD points
___

Note:
Links to our book recommendations are affiliated through Amazon

#Negotiation #ManagementCourses #ListeningSkills

source

Handling Resistance – Masters of Negotiation series
Bargaining for Advantage – Masters of Negotiation
Never Split the Difference – Masters of Negotiation series
Getting Past No – Masters of Negotiation
Getting to Yes – Masters of Negotiation
How to Handle a Negotiation Breakdown – Negotiation Tools
How to Handle Deadlock – Negotiation Tools
MOSCOW Analysis – Negotiation Tools
Force Field Analysis and PMI Analysis – Negotiation Tools
Influencing and Persuading – Negotiation Tools
Empathic Negotiation – Negotiation Tools
How to Ask Questions – Negotiation Tools
Negotiation Acronyms: How Many do You Know?
Leverage: Key Concepts in Negotiation
Negotiation Goes Bad: How to Handle 6 Types of Bad Behavior
Power at the Negotiating Table: Key Concepts in Negotiation
Non-verbal Aspects of Negotiation: Negotiating Body Language
Four Primary Negotiating Behaviors – Key Concepts in Negotiation
Scope for Agreement – Key Concepts in Negotiation
Five Basic Negotiating Strategies – Key Concepts in Negotiation
Core Principles of Negotiation
Negotiation Follow-up – after the Negotiating Process
Negotiating Team Roles in the Negotiation Process
Bargaining Stage of the Negotiation Process
Opening Stage of the Negotiation Process
Preparation Stage of the Negotiation Process
Fundamental Model of Negotiation – the Basic Negotiation Process

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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