Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Managing Audience Questions in Your Presentation [inc the Tough Ones!]

What do business presenters fear more than presenting itself? Usually, it’s those tricky – or even hostile-seeming – questions from the audience. So, let’s see how you can handle them confidently and effectively.

Get our Presentation Skills Toolkit, which accompanies this course

Watching this video is worth 3 Management Courses CPD Points*.
🔎 See below for details

This video is part of course module 2.2.2
Program 2: Manager as Communicator
Course 2: Presentation Skills
Section 2: Delivery

Other videos in this section include:
🎬 Preparation is Key: How to Review and Rehearse Your Presentation https://youtu.be/_9bOgcBNaeU
🎬 How to Control Your Nerves Before and During Your Presentation https://youtu.be/ztB6Qj4NnD4
🎬 Travelling to Your Presentation: Speakers Checklists for Rad Warrior Presenters https://youtu.be/n9LNTAhtWs8
🎬 Basic Platform Skills: Giving a Great Presentation https://youtu.be/ReEK7ZTK7nM
🎬 Advanced Platform Skills: Master-level Presentation Tips https://youtu.be/mOEhksbVcHs
🎬 Managing Audience Questions in Your Presentation [inc the Tough Ones!] https://youtu.be/Qygaao2pB5U

Four Step Process
Step 1: Listen
Step 2: Get their name, and thank them
Step 3: Repeat the question
Step 4: SCOPE the question:
o Stop – pause and take a mental step back
o Clarify if you need to
o Options: think of the ways you could respond and which will be best
o Proceed with your response
o Evaluate your response by observing reactions and asking for feedback

What if you don’t know the answer?
o Alert a friend
o Give process rather than the result
o Admit and undertake to get an answer

1. Next time you present and get a question – tricky or easy – practice what you have learned (3 MC CPD Points)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

My top recommendation is my own book:
📖 How to Speak so people Listen – https://geni.us/HSPL
Other Recommendations:
📖 The Presentation Book – https://geni.us/6sqr
📖 Presentation Zen – https://geni.us/mrvmeh
📖 The Pyramid Principle – https://geni.us/9cbjvBs
📖 The Presentation Secrets of Steve Jobs – https://geni.us/KJpG

⭕️ Links to our book recommendations are affiliated through Amazon and help support our free videos

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

I have also created a Presenter’s Kit to accompany this course:
https://kit.co/MikeClayton/presenter-s-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
📓 Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 3 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 6 MC CPD points

00:00 – How to deal with tricky questions
00:35 – Step 1: Listen
01:07 – Step 2: Courtesy
01:19 – Step 3: Repeat the question
02:15 – Step 4: SCOPE the question
04:10 – What if you don’t know the answer?
05:34 – What really gives you credibility?
07:35 – Your reputation as a presenter

#ManagementCourses #PresentationSkills #AudienceQuestions


Advanced Platform Skills: Master-level Presentation Tips
Basic Platform Skills: Giving a Great Presentation
Travelling to Your Presentation: Speaker’s Checklists for Road Warrior Presenters
How to Control Your Nerves Before and During Your Presentation
Preparation is Key: How to Review and Rehearse Your Presentation
How to Create Excellent Visual Aids for Your Presentation
How to Make the Key Points of Your Presentation Memorable
Closing: How to Finish Your Presentation and Close with Real Impact
Open Your Presentation: How to Hook your Audience with a Great Start
Five Simple Presentation Structures for a Compelling Presentation
How to Craft a Compelling Presentation Structure
How to Craft a Compelling, Persuasive, and Powerful Presentation
How to Define Your Presentation: Defusing the B.O.M.B.
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Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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