Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback

The One Minute Manager, by Ken Blanchard and Spencer Johnson, is famous. And it spawned a whole series of One Minute Manager books. But, at the heart of the original book are three simple ideas. And they are all about giving one minute feedback.

Check out the One Minute Manager book at https://geni.us/WGhddhr

Watching this video is worth 1 Management Courses CPD Point*.
πŸ”Ž See below for details

This video is part of course module number 3.8.4
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 4: Masters of Feedback

Other videos in this section include:
🎬 Masters of Feedback: Rick Maurer https://youtu.be/w7DNsrJDEaE
🎬 Masters of Feedback: Kim Cameron https://youtu.be/bHn0Z_f0ZFs

The three simple ideas at the heart of The One Minute Manager are:
β€’ 1-minute goal setting
β€’ 1-minute praisings
β€’ 1-minute reprimands

Check out the One Minute Manager book at https://geni.us/WGhddhr

Goals form the benchmark to measure performance against. Without clear goals, feedback can be arbitrary.
The praisings or reprimands are simple forms of feedback.

The Principles behind The One Minute Manager
The main principle behind the book is that people who feel good about themselves produce good results. And your job as a manager is to help people reach their full potential.
So, catch them doing something right.

Another principle is that:
Goals begin behaviors. Consequences maintain behaviors.

One Minute Praisings
The One Minute Praising reinforces behaviors that you want to encourage. They work well when you:
1. Tell people upfront that you are going to let them know how they are doing.
2. Praise people immediately.
3. Tell people what they did rightβ€”be specific.
4. Tell people how good you feel about what they did right, and how it helps the organization and the other people who work there.
5. Stop for a moment of silence to let them ‘feel” how good you feel.
6. Encourage them to do more of the same.
7. Make it clear that you support their success in the organization.

One Minute Reprimands
The One Minute Reprimand lets people know that their behavior has not matched your ideal. A reprimand works well when you:
1. Tell people beforehand that you are going to let them know how they are doing and in no uncertain terms.
The first half of the reprimand:
2. Reprimand people immediately.
3. Tell people what they did wrong – be specific
4. Tell people how you feel about what they did wrong – and in no uncertain terms.
5. Stop for a few seconds of uncomfortable silence to let them feel how you feel.
The second half of the reprimand:
6. Let them know you are honestly on their side.
7. Remind them how much you value them.
8. Reaffirm that you think well of them but not of their performance in this situation.
9. Realize that when the reprimand is over, it’s over.

1. When will you have a chance to set one-minute goals? Or to give one-minute praising or reprimands? (2 MC CPD Points)
2. After using the ideas in this video, reflect on the process. What did you learn? Aim to use the ideas again and develop your fluency with it (2 MC CPD Points)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

πŸ“– Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
πŸ“– Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
πŸ“– HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
πŸ“– Feedback Pocketbook https://geni.us/D8Ar
πŸ“– Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
πŸ““ Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 1 MC CPD point
– If you also carried out all of the recommended exercises, score a total of 5 MC CPD points

#ManagementCourses #Feedback #Blanchard&Johnson


Masters of Feedback: Rick Maurer – Feedback Toolkit
How to Do a Performance Turnaround – 6-step process [Feedback Challenges]
Feedback Challenges: Bias in Feedback
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
What is Diamond Feeback?
What is 360-Degree Feedback? And a 4-step Process.
Receiving Feedback: Acting on Feedback – 8 Steps
How to Receive Feedback
Receiving Feedback: How to Ask for Feedback
My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
How to Plan Your Feedback: 10 Question Process
When and Where to Give Feedback
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
What is Feedback? And Why Does it Matter?

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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