Masters of Feedback: Kim Cameron – Positive Feedback
Kim Cameron is the founder of Positive Organizational Scholarship. This is the application of the ideas of Positive Psychology, Organizational Design, Citizenship, and much else, at the organizational level.
At the heart of his thinking are the ideas of strengths, positive deviance, and affirmative bias. And these play into his think about feedback.
Watching this video is worth 2 Management Courses CPD Points*.
🔎 See below for details
This video is part of course module number 3.8.4
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 4: Masters of Feedback
Strength + Skill = Talent
As Shawn Achor points out:
‘If we study what is merely average, we will remain merely average’
If we can bias our feedback towards positive comments, it will help to create positive emotional states in individuals. In turn, this can help an organization to flourish as a whole.
Cameron argues that the degree to which we can reinforce positive deviance depends upon three characteristics of our feedback:
1. Frequency – how often
2. Contiguity – how close to the behavior
3. Salience – how meaningful/valuable
We need to give clear actionable feedback to overcome the deficit gap between poor and average performance.
But, to get from standard to excellent performance, the abundance bridge is built on positive deviance and affirmative bias.
You need to develop your senses to spot excellence – and to spot good elements to poor performance. Then, you need to give positive feedback that reinforces the behaviors that deliver excellence.
1. Notice how affirmative bias and encouraging positive deviance impact your team and their performance. Be systematic in applying these ideas. (2 MC CPD Points)
2. Calibrate the balance of your critical and positive feedback to encourage the changes you want to get (2 MC CPD Points)
📖 Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
📖 Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
📖 HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
📖 Feedback Pocketbook https://geni.us/D8Ar
📖 Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4
⭕️ Links to our book recommendations are affiliated through Amazon
Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)
MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS
You can record your Management Courses CPD points on our free, downloadable CPD record log.
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Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 6 MC CPD points
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