Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Masters of Feedback: Rick Maurer – Feedback Toolkit

Rick Maurer’s Feedback Toolkit is a fabulous resource for anyone who wants to equip themselves with knowledge and techniques for a wide variety of feedback scenarios. Rick Maurer is clearly a master of feedback.

Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

Watching this video is worth 2 Management Courses CPD Points*.
🔎 See below for details

This video is part of course module number 3.8.4
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 4: Masters of Feedback

Other videos in this section include:
🎬 Masters of Feedback Ken Blanchard & Spencer Johnson https://youtu.be/wkb8xCg-3T4
🎬 Masters of Feedback: Kim Cameron https://youtu.be/bHn0Z_f0ZFs

Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4
Maurer starts with some general guidance, then offers:
• Tools for Giving Feedback
• Tools for Receiving Feedback

The framework Maurer uses is simple and effective:
1. Prepare
2. Present
3. Listen
4. Engage in dialogue
5. Plan for Action
6. Acknowledge
He then adds comments on:
• How you can vary the process and
• Things to pay attention to

Maurer’s SARA acronym is spot on:
• Surprise
• Anger
• Rationalization
• Acceptance

This book is relentlessly practical and a great workplace resource. My 1st edition (there’s now a 2nd edition) has under 100 pages, so there is absolutely no fluff – just great advice from Maurer.

1. Cccc (x MC CPD Points)
2. Cccc (x MC CPD Points)
3. Cccc (x MC CPD Points)
4. Cccc (x MC CPD Points)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

📖 Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
📖 Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
📖 HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
📖 Feedback Pocketbook https://geni.us/D8Ar
📖 Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
📓 Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record X MC CPD points
– If you also carried out all of the recommended exercises, score a total of Y MC CPD points

#ManagementCourses #Feedback #RickMaurer


Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback
How to Do a Performance Turnaround – 6-step process [Feedback Challenges]
Feedback Challenges: Bias in Feedback
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
What is Diamond Feeback?
What is 360-Degree Feedback? And a 4-step Process.
Receiving Feedback: Acting on Feedback – 8 Steps
How to Receive Feedback
Receiving Feedback: How to Ask for Feedback
My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
How to Plan Your Feedback: 10 Question Process
When and Where to Give Feedback
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
What is Feedback? And Why Does it Matter?

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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