Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST

Here are my top tips for giving great performance feedback, to give your feedback a real BOOST.

Watching this video is worth 3 Management Courses CPD Points*.
🔎 See below for details

This video is part of course module number 3.8.2
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 2: How to Give Feedback

Other videos in this section include:
🎬 When and Where to Give Feedback https://youtu.be/FKPVJC6-Two
🎬 How to Plan Your Performance Feedback https://youtu.be/FDbcw9_tHlM
🎬 How to Give Formal Performance Feedback: The Process https://youtu.be/H2VY3NIZL80
🎬 Why You Should Never Use the Feedback Sandwich https://youtu.be/lADS1zf1osI
🎬 What is the Starfish Model for Giving Feedback? https://youtu.be/IzC5jeyXWkA

Framework to remember: BOOST
Balanced – but the ‘right’ balance – and don’t overdo it – let the Receiver ask for more feedback if they need it.
Observed – Give facts before opinions, and use observations, not inferences.
Objective – the behavior: not the person – What the person does and can therefore choose to alter rather than what or who they are.
Specific – A generalization is not helpful, if does not give a clear indication of necessary behavioral changes.

Positive Feedback the Easy Way
• The Little Stroke – “nice work” “well done”
• The Knee-jerk “Wow!” “Fantastic!”
• The Particular Favourite “I really like…” “…is excellent”

Top Tips from my experience…
• Keep it simple
• Take it slowly – don’t rush
• A chunk at a time
• Read their non-verbal cues
• Check to ensure understanding.
• Don’t be afraid of silence
• Don’t feel the need to convince them that you are right – back off if they become defensive. Maybe suggest a break for reflection.

1. Next time you need to give formal performance feedback, use the BOOST framework (2 MC CPD Points)
2. After using the BOOST framework, evaluate how effective it has been (2 MC CPD Points)
3. Try giving out positive feedback throughout the week. Observe and note the effects it has (2 MC CPD Points)
4. Compile your own set of top tips for great performance feedback, which you can use and expand upon over the course of your career (3 MC CPD Points)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

📖 Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
📖 Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
📖 HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
📖 Feedback Pocketbook https://geni.us/D8Ar
📖 Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
📓 Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 3 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 12 MC CPD points

#ManagementCourses #Feedback #BOOST


Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback
Masters of Feedback: Rick Maurer – Feedback Toolkit
How to Do a Performance Turnaround – 6-step process [Feedback Challenges]
Feedback Challenges: Bias in Feedback
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
What is Diamond Feeback?
What is 360-Degree Feedback? And a 4-step Process.
Receiving Feedback: Acting on Feedback – 8 Steps
How to Receive Feedback
Receiving Feedback: How to Ask for Feedback
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
How to Plan Your Feedback: 10 Question Process
When and Where to Give Feedback
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
What is Feedback? And Why Does it Matter?

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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