Patrick Lencioni: The Five Dysfunctions of a Team
The Five Dysfunctions of a Team is the fictional story of a new CEO and the team she is tasked to lead.
Watching this video is worth 2 Management Courses CPD Points*.
(See below for more details)
This video is part of course module number 4.3.7
Program 4: Managing & Leading Groups
Course 3: Teams
Section 7: Masters of Teams
Other videos in this section include:
🎬 Katzenbach & Smith: The Wisdom of Teams
🎬 Meredith Belbin: The Belbin Team Roles Profile
🎬 Margerison McCann: The Team Management Wheel
Lencioni uses a story to offer his solution to the problem of how to make a dysfunctional team work better together. The story introduces Lencioni’s ‘5 Dysfunctions of a Team Model’. He suggests that real-life teams can use it to understand their own issues. He then offers ways to overcome them and work together more effectively.
According to the book, the five dysfunctions are:
• Absence of trust
• Fear of conflict
• Lack of commitment
• Avoidance of accountability
• Inattention to results
These five levels are not discrete. They interact with one another.
The first step in addressing the dysfunctions is to recognize them. The team leader needs to start the process by demonstrating trust and encouraging constructive conflict.
• Trust enables conflict
• Conflict builds commitment
• Commitment leads to accountability
• Accountability is the platform for results
(which compares directly with Katzenbach and Smith)
1. Review your current team with a rigorously critical eye. Which dysfunctions can you detect? (2 MC CPD Points)
2. Now assess how you might start the process of addressing these dysfunctions? Create an outline plan for yourself. (4 MC CPD Points)
3. Get started on your plan and review progress. (4 MC CPD Points)
– The Five Dysfunctions of a Team https://geni.us/wbIE
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Management Courses Continuing Professional Development (CPD) Points
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Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 10 MC CPD points
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