Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Patrick Lencioni: The Five Dysfunctions of a Team

The Five Dysfunctions of a Team is the fictional story of a new CEO and the team she is tasked to lead.

Watching this video is worth 2 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 4.3.7
Program 4: Managing & Leading Groups
Course 3: Teams
Section 7: Masters of Teams

Other videos in this section include:
🎬 Katzenbach & Smith: The Wisdom of Teams
πŸ”— https://youtu.be/jAKsyFti90M
🎬 Meredith Belbin: The Belbin Team Roles Profile
πŸ”— https://youtu.be/70MJFW9btoI
🎬 Margerison McCann: The Team Management Wheel
πŸ”— https://youtu.be/y61b0S8aCi0

Lencioni uses a story to offer his solution to the problem of how to make a dysfunctional team work better together. The story introduces Lencioni’s β€˜5 Dysfunctions of a Team Model’. He suggests that real-life teams can use it to understand their own issues. He then offers ways to overcome them and work together more effectively.

According to the book, the five dysfunctions are:
β€’ Absence of trust
β€’ Fear of conflict
β€’ Lack of commitment
β€’ Avoidance of accountability
β€’ Inattention to results

These five levels are not discrete. They interact with one another.

The first step in addressing the dysfunctions is to recognize them. The team leader needs to start the process by demonstrating trust and encouraging constructive conflict.

β€’ Trust enables conflict
β€’ Conflict builds commitment
β€’ Commitment leads to accountability
β€’ Accountability is the platform for results
(which compares directly with Katzenbach and Smith)

1. Review your current team with a rigorously critical eye. Which dysfunctions can you detect? (2 MC CPD Points)
2. Now assess how you might start the process of addressing these dysfunctions? Create an outline plan for yourself. (4 MC CPD Points)
3. Get started on your plan and review progress. (4 MC CPD Points)

Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

– The Five Dysfunctions of a Team https://geni.us/wbIE

Managers need a basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

Management Courses Continuing Professional Development (CPD) Points
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it at: https://gum.co/MC-CPD

Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 10 MC CPD points

Links to our book recommendations are affiliated through Amazon

#MastersOfTeams #ManagementCourses #FiveDysfunctions


Supporting Your Team through Common Challenges [Compilation]
Team Leadership Briefing [Compilation]
Team Development Process [Compilation]
Managing & Leading Remote Teams [Compilation]
Margerison McCann: The Team Management Wheel
Meredith Belbin: The Belbin Team Roles Profile
Katzenbach and Smith: The Wisdom of Teams
Taking Care of the Wellbeing of People in Your Remote Team
Developing People in Your Remote Team
Getting Sufficient Challenge in Your Remote Team
Maintaining Productivity in Your Remote Team
Fostering Responsibility within Your Remote Team
Crafting Connection and Building Culture in Your Remote Team
Helping Build Understanding in Your Remote Team
Creating Trust in Remote Teams
Introduction to Managing Remote Teams
Tips for Cross-Cultural Working: 10 + 1 Bonus
Dimensions of Cross-Cultural Differences: 10 of the Biggest
Developing Cross-Cultural Awareness: The Stages
Introduction to Cross-Cultural Teams
How to Support Your Team for Learning: 7 Things
Supporting Your Team through Conflict: 3+1 Roles to Play
How to Support Your Team through Change – 6 Steps
Supporting Your Team through Team Stress: 4 Steps
Supporting Your Team Under Pressure: Return to High-Performance
Team Leadership: Handling Team Problems
Daniel Goleman’s 6 Leadership Styles for Team Leaders
Team Leadership Continuum [Tannenbaum & Schmidt]
Four Quadrants of Team Leadership
LEAD Your Team: 4 Team Leadership Priorities
Team Leadership: John Adair’s Action Centered Leadership
Servant Leadership: Leading Your Team in the Tuckman Performing Stage
Team Leadership and the Tuckman Group Development Stages
Teamwork: Your Team Working Problems Solved
Teamwork: Problem Solving with Your Team
Teamwork: Team Celebrations
Teamwork: Leading Effective Team Reviews
Teamwork: Elements of Effective Team Meetings
Teamwork: Your Team’s Skills and Expertise
Teamwork: Facilitating Effective Team Working
Teamwork: Protecting Your Team
Teamwork: Providing for Your Team
Teamwork: Essentials of Working as a Team
Kurt Lewin’s Freeze Phases for Team Development
The Drexler-Sibbet Team Performance Model

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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