Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Social Skills: What are they and How to Build Them

Managers need to get the best from their teams. They need to win cooperation, resolve conflict, and communicate ideas. These lie in the Emotional Intelligence domain of Social Skills.

Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK

Watching this video is worth 2 Management Courses CPD Points*.
πŸ”Ž See below for details

Overview of Emotional Intelligence
This video is part of course module number 1.4.2
Program 1: Managing Yourself
Course 4: Emotional Intelligence
Section 2: The Components of Emotional Intelligence

Other videos in this section include:
🎬 Self Awareness https://youtu.be/qcWMsY2erI4
🎬 Self Regulation https://youtu.be/va1r9mDTdJo
🎬 Self Motivation https://youtu.be/sJg3as0Kw1I
🎬 Social Skills https://youtu.be/l1JlcG_flj4

The key components of Social Skills are:
β€’ Excellent communication
β€’ Inspirational leadership
β€’ Teamworking
β€’ Influencing and persuading skills
β€’ Coaching and mentoring
β€’ Collaborating, delegating, and managing conflict
β€’ The ability to build rapport

β€˜People like people who are like themselves.’
Rapport is noticing and focusing on the similarity between yourself and the other person. Build rapport by increasing the similarities and we break rapport, by introducing differences. Some of the ways we can build rapport are:
β€’ Dressing similarly
β€’ Finding common interests, history, perspectives
β€’ Matching posture, speech patterns, gestures, and expressions (synchrony)
β€’ Listening

Build Your Social Skills
Make time to get to know people, to listen to them, and to value them for who they are and what they can contribute – rather than deprecating them for their shortcomings.

Build your relationship through familiarity. Speak whenever the chance arises, and if it does not, make opportunities.

Give positive feedback, support, encouragement, and praise. And seeking their ideas, opinions, and advice will make the relationship more balanced.

Be prepared to take your share of the work, the blame, and anything else you expect of others, which is difficult or unpleasant.

Through it all, remain confident, resourceful, and optimistic.

Be likeable by smiling and being courteous.

Be respectful of everyone. If their behavior or performance is not all it could be, address the issues while remaining respectful of the person.

1. Watch our video on Listening Skills https://youtu.be/YCIryXl-ApI
2. For two weeks, practice your listening skills mindfully at every opportunity (4 MC CPD Points)
3. Now choose one of the other ideas for improving your social skills. Apply that for a further 2 weeks (4 MC CPD Points)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

πŸ“– Emotional Intelligence: Why it Can Matter More Than IQ
πŸ“– Working with Emotional Intelligence
πŸ“– The New Leaders: Transforming the Art of Leadership
πŸ“– Emotional Intelligence: Build Strong Social Skills and Improve Your Relationships
πŸ“– Emotional Intelligence Pocketbook: Little Exercises for an Intuitive Life
πŸ“– EQ Applied: The Real-World Guide to Emotional Intelligence

⭕️ Links to our book recommendations are affiliated through Amazon and help support our free videos

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
πŸ““ Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 10 MC CPD points

00:00 – Getting the best form your team
00:23 – The key components of Social Skills
00:50 – Rapport
01:42 – People like people who…
01:57 – The foundation for social skills
02:25 – Non-verbal Communication
03:18 – Build your social skills
05:32 – Applications for social skills

#ManagementCourses #Emotional Intelligence #Social Skills


Cognitive Reappraisal: How to Control Negative Thoughts
Emotional Intelligence and Neuroscience
Social Awareness: What is it and How to Build it
Self Motivation: What is it and How to Build it
Self Regulation: What is it and How to Build It
Self Awareness: What is it and How to Build it
Critical Assessment of Emotional Intelligence: The Cases For and Against
The Salovey & Mayer Model of Four Emotional Intelligence Abilities
The Daniel Goleman Model of Emotional Intelligence
Emotional Quotient (EQ): The Reuven Bar-On model of Emotional Intelligence
Howard Gardner: Emotional Intelligence in the Multiple Intelligences Model
Emotional Intelligence at Work: Why is it Important?
Introduction to Emotional Intelligence

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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