Supporting Your Team through Conflict: 3+1 Roles to Play
Teams don’t always run smoothly. You can get conflict within your team and conflict between your team and other teams or outsiders. As team leader, it can fall to you to support your team through this conflict. And there are three (plus one) roles you can play.
Watching this video is worth 2 Management Courses CPD Points*.
(See below for more details)
This video is part of course module number 4.3.4
Program 4: Managing & Leading Groups
Course 3: Teams
Section 4: Supporting Your Team
Other videos in this section include:
🎬 Supporting Your Team Under Pressure
đź”— https://youtu.be/FiVt4SmwlGQ
🎬 Supporting Your Team through Team Stress
đź”— https://youtu.be/zL–j0LiRyE
🎬 Supporting Your Team through Change – 6 Steps
đź”— https://youtu.be/6PJwjVsPNvc
🎬 Supporting Your Team for Learning
đź”— https://youtu.be/FY3kYZ1ECnw
LESSON NOTES
There are three broad roles you can play, with increasing levels of involvement in the resolution of the conflict:
Conflict Coach
…helps people to assess their own situation objectively and make their own choices and plans that will see them through the conflict
Mediator
…works with both parties to help them to hear one another and evaluate the situation more objectively. A mediator facilitates the process of resolving the conflict.
Arbitrator
…also works with both parties, but here, as arbitrator, you are trying to understand the issues and positions for yourself, to form an assessment of what is the fair and right outcome. An arbitrator will make that determination and seek to win both parties over to the resolution – or maybe enforce it on them!
One role you must always play…
Conflict Referee
This is about making sure people follow the rules of respectful behavior. You may agree or disagree with one or another of the people in conflict. But you must not let any of them behave in a way that is disrespectful, abusive, discriminatory, or in any other way inappropriate to the values (and laws) of the place you are in.
RECOMMENDED EXERCISE
1. Think about recent conflicts that your team has got involved with. What roles have you played? How clearly did you understand what that role was? And how successful were you in meeting your objectives? (3 MC CPD Points)
2. Tginkinng to future conflicts of the type you have seen before, what would be the right way to tackle your role or roles? What preparation will you need to undertake? (2 MC CPD Points)
DOWNLOADS
Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)
RECOMMENDED READING
– The Five Dysfunctions of a Team https://geni.us/wbIE
– The Wisdom of Teams https://geni.us/7i1AL
– The Belbin Guide to Succeeding at Work https://geni.us/Kzc4GV4
– Dream Teams: Working Together Without Falling Apart https://geni.us/oAgEOdA
– Pulling Together: 10 Rules for High-Performance Teamwork https://geni.us/zUVV3G
– HBR’s 10 Must Reads on Teams https://geni.us/0DLsNe4
Managers need a basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)
Management Courses Continuing Professional Development (CPD) Points
=======================================================
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 7 MC CPD points
___
Note:
Links to our book recommendations are affiliated through Amazon
#TeamLeadership #ManagementCourses #TeamConflict
source