Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

Supporting Your Team through Conflict: 3+1 Roles to Play

Teams don’t always run smoothly. You can get conflict within your team and conflict between your team and other teams or outsiders. As team leader, it can fall to you to support your team through this conflict. And there are three (plus one) roles you can play.

Watching this video is worth 2 Management Courses CPD Points*.
(See below for more details)

This video is part of course module number 4.3.4
Program 4: Managing & Leading Groups
Course 3: Teams
Section 4: Supporting Your Team

Other videos in this section include:
🎬 Supporting Your Team Under Pressure
πŸ”— https://youtu.be/FiVt4SmwlGQ
🎬 Supporting Your Team through Team Stress
πŸ”— https://youtu.be/zL–j0LiRyE
🎬 Supporting Your Team through Change – 6 Steps
πŸ”— https://youtu.be/6PJwjVsPNvc
🎬 Supporting Your Team for Learning
πŸ”— https://youtu.be/FY3kYZ1ECnw

There are three broad roles you can play, with increasing levels of involvement in the resolution of the conflict:

Conflict Coach
…helps people to assess their own situation objectively and make their own choices and plans that will see them through the conflict

…works with both parties to help them to hear one another and evaluate the situation more objectively. A mediator facilitates the process of resolving the conflict.

…also works with both parties, but here, as arbitrator, you are trying to understand the issues and positions for yourself, to form an assessment of what is the fair and right outcome. An arbitrator will make that determination and seek to win both parties over to the resolution – or maybe enforce it on them!

One role you must always play…

Conflict Referee
This is about making sure people follow the rules of respectful behavior. You may agree or disagree with one or another of the people in conflict. But you must not let any of them behave in a way that is disrespectful, abusive, discriminatory, or in any other way inappropriate to the values (and laws) of the place you are in.

1. Think about recent conflicts that your team has got involved with. What roles have you played? How clearly did you understand what that role was? And how successful were you in meeting your objectives? (3 MC CPD Points)
2. Tginkinng to future conflicts of the type you have seen before, what would be the right way to tackle your role or roles? What preparation will you need to undertake? (2 MC CPD Points)

Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

– The Five Dysfunctions of a Team https://geni.us/wbIE
– The Wisdom of Teams https://geni.us/7i1AL
– The Belbin Guide to Succeeding at Work https://geni.us/Kzc4GV4
– Dream Teams: Working Together Without Falling Apart https://geni.us/oAgEOdA
– Pulling Together: 10 Rules for High-Performance Teamwork https://geni.us/zUVV3G
– HBR’s 10 Must Reads on Teams https://geni.us/0DLsNe4

Managers need a basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

Management Courses Continuing Professional Development (CPD) Points
You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it at: https://gum.co/MC-CPD

Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 7 MC CPD points

Links to our book recommendations are affiliated through Amazon

#TeamLeadership #ManagementCourses #TeamConflict


Managing & Leading Remote Teams [Compilation]
Patrick Lencioni: The Five Dysfunctions of a Team
Margerison McCann: The Team Management Wheel
Meredith Belbin: The Belbin Team Roles Profile
Katzenbach and Smith: The Wisdom of Teams
Taking Care of the Wellbeing of People in Your Remote Team
Developing People in Your Remote Team
Getting Sufficient Challenge in Your Remote Team
Maintaining Productivity in Your Remote Team
Fostering Responsibility within Your Remote Team
Crafting Connection and Building Culture in Your Remote Team
Helping Build Understanding in Your Remote Team
Creating Trust in Remote Teams
Introduction to Managing Remote Teams
Tips for Cross-Cultural Working: 10 + 1 Bonus
Dimensions of Cross-Cultural Differences: 10 of the Biggest
Developing Cross-Cultural Awareness: The Stages
Introduction to Cross-Cultural Teams
How to Support Your Team for Learning: 7 Things
How to Support Your Team through Change – 6 Steps
Supporting Your Team through Team Stress: 4 Steps
Supporting Your Team Under Pressure: Return to High-Performance
Team Leadership: Handling Team Problems
Daniel Goleman’s 6 Leadership Styles for Team Leaders
Team Leadership Continuum [Tannenbaum & Schmidt]
Four Quadrants of Team Leadership
LEAD Your Team: 4 Team Leadership Priorities
Team Leadership: John Adair’s Action Centered Leadership
Servant Leadership: Leading Your Team in the Tuckman Performing Stage
Team Leadership and the Tuckman Group Development Stages
Teamwork: Your Team Working Problems Solved
Teamwork: Problem Solving with Your Team
Teamwork: Team Celebrations
Teamwork: Leading Effective Team Reviews
Teamwork: Elements of Effective Team Meetings
Teamwork: Your Team’s Skills and Expertise
Teamwork: Facilitating Effective Team Working
Teamwork: Protecting Your Team
Teamwork: Providing for Your Team
Teamwork: Essentials of Working as a Team
Kurt Lewin’s Freeze Phases for Team Development
The Drexler-Sibbet Team Performance Model
Cog’s Ladder of Group Experiences – Team Development
John Whitmore’s Team Development Model
Team Building Events: Why, What, and How?

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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