The Trust Equation – Gravitas needs Trust
Before you gain gravitas, you need to acquire trust. And the best model for how to build trust, and for how we assess trustworthiness, is the Trust Equation.
This is a simple representation of how trust is made up of four components. The Trust Equation was developed by David Maister, Charles Green, and Robert Galford. They present the Trust equation in their book, The Trusted Advisor.
Watching this video is worth 2 Management Courses CPD Points*.
(See below for more details)
This video is part of course module number 1.5.6
Program 1: Managing Yourself
Course 5: Personal Impact
Section 6: Gravitas
Primary videos that precede this video include:
Presence, Charisma, Gravitas: What’s the Difference? https://youtu.be/J2-3LpacQhM
The Next video to watch is:
– Credibility through Knowledge and Experience https://youtu.be/KeR72NWxfB4
and then…
– The Presence of Gravitas https://youtu.be/9maBWUa8j5c
LESSON NOTES
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The Trust Equation says that…
Trustworthiness = the sum of (credibility + Reliability + Intimacy) divided by Self Orientation
RECOMMENDED EXERCISE
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Continue your Personal Confidence Log from the last videos:
1. Identify the three people you most want to come across to as trustworthy (1 MC CPD Point)
2. Evaluate your trustworthiness for each of those three people, by estimating out of 10, how they perceive your:
– Credibility
– Reliability
– Intimacy
– Self-orientation
Then use the Trust Equation to calculate an estimate of your trustworthiness to each of them (3×1 MC CPD Points)
3. Make a plan to improve your perceived trustworthiness (2 MC CPD Points)
DOWNLOADS
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Free Resources
– CPD Tools – https://gum.co/MC-CPD
Paid resources
– Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)
RECOMMENDED READING
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– The Trusted Advisor – https://geni.us/4PmvoF
Management Courses Continuing Professional Development (CPD) Points
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You can record your Management Courses CPD points on our free, downloadable CPD record log.
Download it here: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 2 MC CPD points
– If you also carried out all of the recommended exercises, score a total of 8 MC CPD points
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Note:
Links to our book recommendations are affiliated through Amazon
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