Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.


What is Diamond Feeback?

In this short video, I want to answer the question, β€˜What is Diamond Feedback?’

Watching this video is worth 1 Management Courses CPD Point*.
πŸ”Ž See below for details

Feedback
This video is part of course module number 3.8.2
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 2: How to Give Feedback

Other videos in this section include:
🎬 When and Where to Give Feedback https://youtu.be/FKPVJC6-Two
🎬 How to Plan Your Performance Feedback https://youtu.be/FDbcw9_tHlM
🎬 How to Give Formal Performance Feedback: The Process https://youtu.be/H2VY3NIZL80
🎬 Why You Should Never Use the Feedback Sandwich https://youtu.be/lADS1zf1osI
🎬 What is the Starfish Model for Giving Feedback? https://youtu.be/IzC5jeyXWkA
🎬 My Top Tips for Giving Great Performance Feedback https://youtu.be/_O9Ir2Ojavc

LESSON NOTES
Feedback is like the four suits of a deck of playing cards…
Clubs
We use clubs to beat people up!
Spades
Spades dig a hole. They focus on what you did wrong… and why.
Hearts
Hearts are about love. Everything is wonderful. So, hearts represent general positive feedback.
Diamonds
Diamonds have great value. Diamond feedback gives the information you most need: what you did and why I found it valuable.

RECOMMENDED EXERCISE
1. When you next give feedback, be sure you give diamond feedback (1 MC CPD Point)

DOWNLOADS
Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD
Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

RECOMMENDED READING
πŸ“– Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
πŸ“– Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
πŸ“– HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
πŸ“– Feedback Pocketbook https://geni.us/D8Ar
πŸ“– Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS
You can record your Management Courses CPD points on our free, downloadable CPD record log.
πŸ““ Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 1 MC CPD point
– If you also carried out all of the recommended exercises, score a total of 2 MC CPD points

#ManagementCourses #Feedback #DiamondFeedback

source

What is BIG DATA? And introducing the 3 (or 5) V’s
Account Management: What is Account-based Selling?
What is Corporate Social Responsibility (CSR)?
The Disney Creativity Strategy: The NLP Way to Test Ideas
Cognitive Reappraisal: How to Control Negative Thoughts
What is Advertising? And What are its Benefits?
What is A/B Testing? …and Split Testing?
Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback
Masters of Feedback: Rick Maurer – Feedback Toolkit
What is Customer Relationship Management (CRM)? …And How to Use it.
How to Do a Performance Turnaround – 6-step process [Feedback Challenges]
What is the Customer Journey? And How to Visualize it
Feedback Challenges: Bias in Feedback
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
What is 360-Degree Feedback? And a 4-step Process.
What is the Marketing Channel Mix? Promotion Channel Strategy
Receiving Feedback: Acting on Feedback – 8 Steps
How to Receive Feedback
Receiving Feedback: How to Ask for Feedback
My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
How to Plan Your Feedback: 10 Question Process
What is a Customer Persona? …or Buyer Persona or Marketing Persona
When and Where to Give Feedback
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
What is Feedback? And Why Does it Matter?
What is a Brand Marketing Plan?
What is a Brand Strategy?
What is Brand Management?
Cultural Web: Johnson & Scholes on Where Culture Originates

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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