Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

What is Feedback? And Why Does it Matter?

It feels like everyone knows how important Feedback is at work. But do we really understand it? In this short video, I’ll kick off our course on feedback by giving a very clear answer to the questions: ‘what is feedback?’ and ‘why does it matter?’

Watching this video is worth 1 Management Courses CPD Point*.
πŸ”Ž See below for details

This video is part of course module number 3.8.1
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 1: Introduction to Feedback

Other videos in this section include:
🎬 The Principles of Performance Feedback https://youtu.be/oz9t5H08Khg
🎬 Types of Performance Feedback: 8 Varieties https://youtu.be/o5Po2Eqz4sU

Feedback is…

Giving someone information about what they have done – and perhaps also the effects it has.

Feedback at work is properly about their performance against expectations set out in things like their contract, job or role description, competency framework

Feedback is usually based on evidence, but it could be based on opinion. It may include your reactions and judgments about what is observed.

Critically, feedback is intended to provide helpful information for improving performance, making choices, and developing capabilities

Why give Feedback?

– Tells us that our work, our performance, and we ourselves are important.
– Helps us develop – good for us, good for the organization, good for motivation
– Reinforces desired behaviors
– Gives us a chance to bring a stop to undesirable behaviors
– Creates awareness – shifting people’s self-perceptions and confidence
– Builds relationship between manager and colleague
– Provides external perspective to compare against self-assessment

1. Think of times when you have received feedback. What have been the benefits to you? (2 MC CPD Points)
2. Think of times when you have given feedback. What have been the benefits to the other person? (2 MC CPD Points)
3. …and to you? (1 MC CPD Point)

Free Resources
🧰 CPD Tools – https://gum.co/MC-CPD

Paid resources
🧳 Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

πŸ“– Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
πŸ“– Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
πŸ“– HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
πŸ“– Feedback Pocketbook https://geni.us/D8Ar
πŸ“– Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

⭕️ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
πŸ““ Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 1 MC CPD point
– If you also carried out all of the recommended exercises, score a total of 6 MC CPD points

#ManagementCourses #Feedback #WhatIsFeedback


What is Leader-Member Exchange Theory? And Should You Use LMX Theory?
What is Leadership? and Why do We Need Leaders?
What are Lean and Lean Thinking?
ERP 101: What is Enterprise Resource Planning?
What is Globalization?
NLP’s Logical Levels of Change: (aka Neurological Levels)
Introduction to Emotional Intelligence
Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback
Masters of Feedback: Rick Maurer – Feedback Toolkit
How to Do a Performance Turnaround – 6-step process [Feedback Challenges]
Feedback Challenges: Bias in Feedback
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
Guy Kawasaki: What is Enchantment?
What is Diamond Feeback?
What is 360-Degree Feedback? And a 4-step Process.
Receiving Feedback: Acting on Feedback – 8 Steps
How to Receive Feedback
Receiving Feedback: How to Ask for Feedback
My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
How to Plan Your Feedback: 10 Question Process
When and Where to Give Feedback
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
Peter Senge’s Learning Organization
Charles Handy’s Federal Organization Model
Kurt Lewin’s Freeze Phases for Team Development
How to Use the Kanban Method for Time Management
The Flow State… and How Flow Can Help You Work Effectively

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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