When and Where to Give Feedback
Feedback is a vitally important management or supervisory activity. But the question is, when and where to give feedback? I’ll split my answer into two cases…
Watching this video is worth 1 Management Courses CPD Point*.
🔎 See below for details
This video is part of course module number 3.8.2
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 2: How to Give Feedback
Other videos in this section include:
🎬 How to Plan Your Performance Feedback https://youtu.be/FDbcw9_tHlM
🎬 How to Give Formal Performance Feedback: The Process https://youtu.be/H2VY3NIZL80
🎬 Why You Should Never Use the Feedback Sandwich https://youtu.be/lADS1zf1osI
🎬 What is the Starfish Model for Giving Feedback? https://youtu.be/IzC5jeyXWkA
🎬 My Top Tips for Giving Great Performance Feedback https://youtu.be/_O9Ir2Ojavc
Give it wherever you are when the opportunity arises. The value is in the proximity to the event and the spontaneity of your delivery.
Praise in public. However, if it contains a critical element, you may want to take the person aside to a more private space. If you are going to swap into a more formal conversation, be very clear about that.
Otherwise, be casual
And here’s something important: Never vent your anger under a pretence of “providing feedback.” When your emotions are running high, it is best to give yourself time to cool down before meeting with a colleague to ensure a productive feedback session and avoid the risk of saying something (or saying it in a way) that you will later regret.
The space needs to feel safe for both of you to have a serious conversation… maybe even a difficult, complicated conversation.
– Confidentiality – somewhere private
– Convenience (but maybe away from normal place of work)
The time needs to be appropriate
– if feedback is based on a specific event, then as soon as possible (but not sooner
– Otherwise, at the right time based on whatever cycle you are working to (formal or informal)
Seating Psychology in One-on-One Meetings: https://youtu.be/bh_R7z8uquA
1. Think about times when you have given or received feedback, and the time or place (or both) was wrong. What impact did that have on the effectiveness of that feedback? (2 MC CPD Points)
2. Think about your habits for giving feedback, and opportunities you will have over the next few weeks. What changes will you make? (2 MC CPD Points)
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📖 Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
📖 Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
📖 HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
📖 Feedback Pocketbook https://geni.us/D8Ar
📖 Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4
⭕️ Links to our book recommendations are affiliated through Amazon
Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)
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