Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.

When and Where to Give Feedback

Feedback is a vitally important management or supervisory activity. But the question is, when and where to give feedback? I’ll split my answer into two cases…

Watching this video is worth 1 Management Courses CPD Point*.
๐Ÿ”Ž See below for details

This video is part of course module number 3.8.2
Program 3: Managing & Leading Individuals
Course 8: Feedback
Section 2: How to Give Feedback

Other videos in this section include:
๐ŸŽฌ How to Plan Your Performance Feedback https://youtu.be/FDbcw9_tHlM
๐ŸŽฌ How to Give Formal Performance Feedback: The Process https://youtu.be/H2VY3NIZL80
๐ŸŽฌ Why You Should Never Use the Feedback Sandwich https://youtu.be/lADS1zf1osI
๐ŸŽฌ What is the Starfish Model for Giving Feedback? https://youtu.be/IzC5jeyXWkA
๐ŸŽฌ My Top Tips for Giving Great Performance Feedback https://youtu.be/_O9Ir2Ojavc

Informal Feedback
Give it wherever you are when the opportunity arises. The value is in the proximity to the event and the spontaneity of your delivery.

Praise in public. However, if it contains a critical element, you may want to take the person aside to a more private space. If you are going to swap into a more formal conversation, be very clear about that.

Otherwise, be casual

And hereโ€™s something important: Never vent your anger under a pretence of โ€œproviding feedback.โ€ When your emotions are running high, it is best to give yourself time to cool down before meeting with a colleague to ensure a productive feedback session and avoid the risk of saying something (or saying it in a way) that you will later regret.

Formal Feedback

The space needs to feel safe for both of you to have a serious conversationโ€ฆ maybe even a difficult, complicated conversation.
– Comfort
– Confidentiality – somewhere private
– Safety
– Convenience (but maybe away from normal place of work)

The time needs to be appropriate
– if feedback is based on a specific event, then as soon as possible (but not sooner
– Otherwise, at the right time based on whatever cycle you are working to (formal or informal)

Seating Psychology in One-on-One Meetings: https://youtu.be/bh_R7z8uquA

1. Think about times when you have given or received feedback, and the time or place (or both) was wrong. What impact did that have on the effectiveness of that feedback? (2 MC CPD Points)
2. Think about your habits for giving feedback, and opportunities you will have over the next few weeks. What changes will you make? (2 MC CPD Points)

Free Resources
๐Ÿงฐ CPD Tools – https://gum.co/MC-CPD
Paid resources
๐Ÿงณ Management Courses Onboarding Kit – https://gum.co/MC-ObK ($3)

๐Ÿ“– Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk
๐Ÿ“– Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy
๐Ÿ“– HBR Guide to Delivering Effective Feedback https://geni.us/h0cN
๐Ÿ“– Feedback Pocketbook https://geni.us/D8Ar
๐Ÿ“– Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4

โญ•๏ธ Links to our book recommendations are affiliated through Amazon

Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated)

You can record your Management Courses CPD points on our free, downloadable CPD record log.
๐Ÿ““ Download it at: https://gum.co/MC-CPD
Each video has two levels of MC CPD points. For this video:
– If you simply watched the video, record 1 MC CPD point
– If you also carried out all of the recommended exercises, score a total of 5 MC CPD points

#ManagementCourses #Feedback #When&Where


Masters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback
Masters of Feedback: Rick Maurer – Feedback Toolkit
How to Do a Performance Turnaround – 6-step process [Feedback Challenges]
Feedback Challenges: Bias in Feedback
Feedback Failure: What if Your Feedback Doesn’t go to Plan?
What is Diamond Feeback?
What is 360-Degree Feedback? And a 4-step Process.
Receiving Feedback: Acting on Feedback – 8 Steps
How to Receive Feedback
Receiving Feedback: How to Ask for Feedback
My Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST
What is the Starfish Model for Giving Feedback?
Masters of Feedback: Kim Cameron – Positive Feedback
Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger
How to Give Formal Performance Feedback: 8-step Feedback Process
How to Plan Your Feedback: 10 Question Process
Types of Performance Feedback: 8 Varieties
The Principles of Performance Feedback: Feedback Principles that set the BAR high
What is Feedback? And Why Does it Matter?

Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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