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Workplace Mediation 101: What It Is and How It Works When two people cannot resolve a disagreement for themselves, they need a third person to get involved. And in the escalation from a friendly nudge up to the judicial system, mediation is the first formal step. Do you want a concise, yet precise, description of
Read MoreHow to Manage Conflict in the Workplace: Management Primer Conflict may be avoidable, but sometimes, it just flares up. As a manager, sometimes it will be your responsibility to manage conflict in the workplace. In this video, I’ll give you all the basics of how to do it easily and effectively. Do you want a
Read MoreNegotiating at Work 101: The Essential Negotiating Skills that Every Manager Needs Managers in the workplace need to negotiate every day – over big things and small. In this video, I introduce all the fundamental things you need to know about negotiation. Do you want a concise, yet precise, description of how to deal with
Read MoreThe Principles of Negotiation [Compilation] This video compiles our videos about the core basic principles of negotiation. 🧭 This video is a compilation of videos from course module number 5.2.2 🏢 Program 5: Managerial Skillset 🏘️ Course 2: Negotiation 🏠 Section 2: Key Concepts in Negotiation These 4 lessons are: 🤝 The Core Principles of
Read MoreNegotiation Process: A Full Guide to the 4 Steps [Compilation] This video compiles our series of videos that describe the Negotiation process. 🧭 This video is a compilation of videos from course module number 5.2.1 🏢 Program 5: Managerial Skillset 🏘️ Course 2: Negotiation 🏠 Section 1: Basic Negotiation Process These 6 lessons are: 🤝
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Read MoreWhat is Mentoring? Why get a Mentor and Why be a Mentor? + Top Tips In this video, I want to answer the question, what is Mentoring? And also why get a mentor and why become a mentor? Watching this video is worth 4 Management Courses CPD Points. This video is part of course module
Read MoreWhat is PESTLE Analysis? In this video, I want to answer the question, what is PESTLE Analysis? Watching this video is worth 1 Management Courses CPD Point. This video is part of course module number 6.4.3 Program 6: Managing within an Organization Course 4: Strategy Section 3: Business Strategy LESSON NOTES ============ PESTLE Analysis is
Read MoreThe Miller Heiman Strategic Selling Methodology Robert Miller and Stephen Heimann were the founders of the hugely successful sales training business, Miller Heiman (no part of Korn Ferry). Their sales methodology focuses on Strategic Selling. The Book of the Course! Sales Skills: A Management Courses Introduction This book gives a broad introduction to the topic,
Read MoreWhat is NLP Modelling? And How do we to Do it? If you do something really well, and get excellent results, then perhaps I can get the same results if I do what you do. So, I might ask you questions and observe how you behave. If I can figure out your formula and apply
Read MoreNLP & Hypnosis: What is the Milton Model? The Milton Model is like an inverse of the Meta Model that we saw in an earlier video. Its purpose is to open up the mind to alternative possibilities. And main way it does this is by being artfully vague! Watching this video is worth 2 Management
Read MoreNLP Meta Model: Precision Questioning and Listening The NLP Meta Model starts with our ability recognize language patterns that people use, which give away the filters they are applying. Where these filters lead them to make an unhelpful interpretation of events , the second part of the Meta Model equips us to challenge those deletions,
Read MoreWhat is NLP? Neuro Linguistic Programming NLP is, frankly, problematic. Its popularity in management and business goes through phases and it has a lot of tools that are useful. So, what is NLP? Watching this video is worth 3 Management Courses CPD Points*. 🔎 See below for details NLP This video is part of course
Read MoreHoward Gardner: Emotional Intelligence in the Multiple Intelligences Model In 1983, Harvard psychologist, Howard Gardner, published the first edition of his book ‘Frames of Mind’. This introduced a wide audience to his model of ‘Multiple Intelligences’ Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Overview of Emotional Intelligence
Read MoreWhat is Remarketing? (or Retargeting) Have you ever been wandering about the internet and been surprised to find adverts for products you recently looked at? If you have, welcome to remarketing. Maybe you looked at an online product and then, later that day, saw a discount advert in your social media feed. Or you clicked
Read MoreWhat is Marketing Automation? And How to set it up. The explosion in online business and the effectiveness of Software as a Service have created a new boom: Marketing Automation. This allows marketers to address prospective customers almost personally. But to do so in a way that scales with your business. So, what is marketing
Read MoreWhat is Seth Godin’s Permission Marketing? And How to Build Your Campaign Permission Marketing has reached early adulthood. Born in 1999, it is a vibrantly fit and energetic part of the marketer’s toolset. We see it everyday, and think nothing of the revolutionary change it has created. Watching this video is worth 3 Management Courses
Read MoreWhat is Public Relations (PR)? How can your organization build the reputation it chooses? What it does and how the media represent it are important. So is advertising. But one way combines authenticity and control: good Public Relations, or PR. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details
Read MoreMarketing Mix: Product – What is the Product Marketing? In our video on Marketing Mix, the first of the 4 Ps was Product. Product is the goods and services that you offer to your target customers. It needs to solve a problem, scratch an itch, or create desire in your customers. So, this element of
Read MoreWhat is the Marketing Mix – The 4Ps: Product, Price, Place, Promotion? The job of marketing is to make potential customers aware of your products or services. And the Marketing Mix is consists of the different strategies for doing this. Watching this video is worth 4 Management Courses CPD Points*. 🔎 See below for details
Read MoreWhat is Market Segmentation? Every buyer is unique. But, in most industries, it is impossible to target marketing at individuals. So, instead, we identify broad classes of buyers who share within the class a set of needs and buying preferences. Identifying those classes is market segmentation. Watching this video is worth 2 Management Courses CPD
Read MoreWhat is a Marketing Strategy? A marketing strategy refers to a business’s overall plan for how to reach prospects and turn them into customers. A marketing strategy contains the company’s or brand’s value proposition, key messages, data on target customers, and other essential data. Watching this video is worth 3 Management Courses CPD Points*. 🔎
Read MoreWhat is Market Research? Market research is the process for understanding the customers’ responses to a new service or product, by working directly with potential customers. Market research allows a company to discover who its ideal customers are and get opinions and other feedback from them. Watching this video is worth 2 Management Courses CPD
Read MoreEdgar Schein’s 3 Levels of Organizational Culture Edgar Schein, of the Sloan School of Management, was interested in understanding organizational culture. He analyzed organizations into three distinct levels of organizational culture: artifacts (the surface manifestations of culture), values, and assumptions. Watching this video is worth 2 Management Courses CPD Points*. (See below for more details)
Read MoreFrench and Raven: Social Power Bases in Organizations French and Raven described the sources of power that people have as ‘social power bases’. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) The Nature of Organizations ======================= This video is part of course module number 6.1.3 Program 6: Managing
Read MoreOrganizational Power: What is Power? Ralph Waldo Emerson said that: ‘life is a search after power’. If that is true, what is it we are searching for? We need to start our exploration of power in organizations by understanding what is power? Watching this video is worth 1 Management Courses CPD Point*. (See below for
Read MoreHandling Resistance – Masters of Negotiation series The Handling Resistance Pocketbook is a mini-goldmine of tips and tricks to handle resistance in all sorts of contexts – including negotiation. And I know the author, Mike Clayton, well… It’s me! Although not strictly a book about negotiation, I truly believe the Handling Resistance Pocketbook is a
Read MoreBargaining for Advantage – Masters of Negotiation We’ll look at the negotiation lessons we can learn from ‘Bargaining for Advantage: Negotiation Strategies for Reasonable People’ by G. Richard Shell. When it comes down to it, negotiating is about creating a bargain that will advantage you – and the other party. Shell offers great basic ideas
Read MoreNever Split the Difference – Masters of Negotiation series Never Split the Difference by Chris Voss and Tahl Raz is the most recent book in our Masters of Negotiation series. But it immediately grabbed my attention. It’s easy to read and full of absolute gold. Chris Voss is a former FBI hostage negotiator. Never Split
Read MoreGetting Past No – Masters of Negotiation The follow-up to the classic ‘Getting to Yes’ is the equally valuable ‘Getting Past No: Negotiating in Difficult Situations’ by William Ury. Let’s summarize its ideas. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module
Read MoreGetting to Yes – Masters of Negotiation If I had to pick one CLASSIC book in the field of negotiation, then I’d undoubtedly choose Getting to Yes: Negotiating Agreement without Giving in by Roger Fisher & William Ury Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video
Read MoreHow to Handle a Negotiation Breakdown – Negotiation Tools What do you do if your negotiation breaks down? In particular, you have a breakdown in the relationship with the other party? That’s why I developed my 10-step Breakdown Routine. The Breakdown Routine is designed (and tested) to rebuild a business/professional/workplace relationship in 10 simple, incremental
Read MoreHow to Handle Deadlock – Negotiation Tools One inevitable consequence of negotiation is deadlock. I hope it won’t happen too often. But happen it will. So, you need to be prepared to handle deadlock and find a way forward. here are three strategies. Watching this video is worth 2 Management Courses CPD Points*. (See below
Read MoreForce Field Analysis and PMI Analysis – Negotiation Tools Like everything, negotiation is easier when you have a few simple, effective tools. Two tools that will help you prepare for your negotiation and assess what come us during it are: Force-field Analysis and PMI Analysis. I’ll show you how they work. Watching this video is
Read MoreWhat is the Pomodoro Technique? Working in Sprints You have to love Francesco Cirillo’s Pomodoro Technique. It’s the boldness and simplicity of this great little time management tool! Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 1.6.2 Program 1: Managing
Read MoreInfluencing and Persuading – Negotiation Tools Arguably, negotiation is a structured process where each party is influencing and persuading the other to get the outcome they desire. I think there’s more to negotiation than this. But influencing and persuading are certainly a big part of it. Your ability to influence and persuade is a crucial
Read MoreEmpathic Negotiation – Negotiation Tools Empathic negotiation allows you to get an understanding of how the other party is feeling. This will help you build rapport and improve your ability to negotiate effectively. Almost magically, your empathy lets you create trust and liking. These are powerful tools when you want to strike a successful deal.
Read MoreListening Skills – Negotiation Tools The number one skill for negotiators is communication. And listening skills are the most important aspect of communication. If you want to succeed in negotiation, you MUST get good at listening. So, this is what I talk about here. Watching this video is worth 2 Management Courses CPD Points*. (See
Read MoreHow to Ask Questions – Negotiation Tools It’s better to judge people on the quality of the questions they ask, than on the answers they give. In negotiation, questioning is a hugely valuable skill. So, in this video, we look at how to ask questions, and discuss 8 types of question. Watching this video is
Read MoreNegotiation Acronyms: How Many do You Know? Like so many things in the professional and managerial world, negotiation is full of buzz-words, jargon, and acronyms. In this video, I decode as many acronyms for you as I can think of! Watching this video is worth 2 Management Courses CPD Points*. (See below for more details)
Read MoreLeverage: Key Concepts in Negotiation Leverage is a key concept in negotiation. So, what does it mean? I’ll tell you. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module number 5.2.2 Program 5: Managerial Skillset Course 2: Negotiation Section 2: Key Concepts
Read MoreNegotiation Goes Bad: How to Handle 6 Types of Bad Behavior What do you do when negotiation goes bad? Do you know how to handle bad behavior at the negotiating table? In this video, I sow you how to: – recognize the signs – handle 6 types of bad behavior Watching this video is worth
Read MorePower at the Negotiating Table: Key Concepts in Negotiation Everybody goes into a negotiation with power. The power to say yes, to say no, to move the negotiation forwards, or to frustrate progress. But where does this power come from? Watching this video is worth 2 Management Courses CPD Points*. (See below for more details)
Read MoreNon-verbal Aspects of Negotiation: Negotiating Body Language Do not underestimate how important the non-verbal aspects of negotiation are. In this video, we look at body language and other non-verbal cues we give, while negotiating. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) This video is part of course
Read MoreFour Primary Negotiating Behaviors – Key Concepts in Negotiation Sometimes, negotiations bring out the worst in people. After all, they are really conflict played out following a process and, we hope, in a respectful way. So, what can you expect? In this video, you’ll learn about the four primary negotiating behaviors. Watching this video is
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