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Workplace Mediation 101: What It Is and How It Works When two people cannot resolve a disagreement for themselves, they need a third person to get involved. And in the escalation from a friendly nudge up to the judicial system, mediation is the first formal step. Do you want a concise, yet precise, description of
Read MoreHow to Manage Conflict in the Workplace: Management Primer Conflict may be avoidable, but sometimes, it just flares up. As a manager, sometimes it will be your responsibility to manage conflict in the workplace. In this video, I’ll give you all the basics of how to do it easily and effectively. Do you want a
Read MoreNegotiating at Work 101: The Essential Negotiating Skills that Every Manager Needs Managers in the workplace need to negotiate every day – over big things and small. In this video, I introduce all the fundamental things you need to know about negotiation. Do you want a concise, yet precise, description of how to deal with
Read MoreThe Principles of Negotiation [Compilation] This video compiles our videos about the core basic principles of negotiation. 🧭 This video is a compilation of videos from course module number 5.2.2 🏢 Program 5: Managerial Skillset 🏘️ Course 2: Negotiation 🏠 Section 2: Key Concepts in Negotiation These 4 lessons are: 🤝 The Core Principles of
Read MoreNegotiation Process: A Full Guide to the 4 Steps [Compilation] This video compiles our series of videos that describe the Negotiation process. 🧭 This video is a compilation of videos from course module number 5.2.1 🏢 Program 5: Managerial Skillset 🏘️ Course 2: Negotiation 🏠 Section 1: Basic Negotiation Process These 6 lessons are: 🤝
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Read MoreHandling Resistance – Masters of Negotiation series The Handling Resistance Pocketbook is a mini-goldmine of tips and tricks to handle resistance in all sorts of contexts – including negotiation. And I know the author, Mike Clayton, well… It’s me! Although not strictly a book about negotiation, I truly believe the Handling Resistance Pocketbook is a
Read MoreBargaining for Advantage – Masters of Negotiation We’ll look at the negotiation lessons we can learn from ‘Bargaining for Advantage: Negotiation Strategies for Reasonable People’ by G. Richard Shell. When it comes down to it, negotiating is about creating a bargain that will advantage you – and the other party. Shell offers great basic ideas
Read MoreGetting Past No – Masters of Negotiation The follow-up to the classic ‘Getting to Yes’ is the equally valuable ‘Getting Past No: Negotiating in Difficult Situations’ by William Ury. Let’s summarize its ideas. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module
Read MoreGetting to Yes – Masters of Negotiation If I had to pick one CLASSIC book in the field of negotiation, then I’d undoubtedly choose Getting to Yes: Negotiating Agreement without Giving in by Roger Fisher & William Ury Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video
Read MoreHow to Handle a Negotiation Breakdown – Negotiation Tools What do you do if your negotiation breaks down? In particular, you have a breakdown in the relationship with the other party? That’s why I developed my 10-step Breakdown Routine. The Breakdown Routine is designed (and tested) to rebuild a business/professional/workplace relationship in 10 simple, incremental
Read MoreHow to Handle Deadlock – Negotiation Tools One inevitable consequence of negotiation is deadlock. I hope it won’t happen too often. But happen it will. So, you need to be prepared to handle deadlock and find a way forward. here are three strategies. Watching this video is worth 2 Management Courses CPD Points*. (See below
Read MoreMOSCOW Analysis – Negotiation Tools One of the most important parts of preparing for a negotiation is knowing what you want – and what you need. And the best tool for this is MOSCOW Analysis. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of
Read MoreForce Field Analysis and PMI Analysis – Negotiation Tools Like everything, negotiation is easier when you have a few simple, effective tools. Two tools that will help you prepare for your negotiation and assess what come us during it are: Force-field Analysis and PMI Analysis. I’ll show you how they work. Watching this video is
Read MoreInfluencing and Persuading – Negotiation Tools Arguably, negotiation is a structured process where each party is influencing and persuading the other to get the outcome they desire. I think there’s more to negotiation than this. But influencing and persuading are certainly a big part of it. Your ability to influence and persuade is a crucial
Read MoreEmpathic Negotiation – Negotiation Tools Empathic negotiation allows you to get an understanding of how the other party is feeling. This will help you build rapport and improve your ability to negotiate effectively. Almost magically, your empathy lets you create trust and liking. These are powerful tools when you want to strike a successful deal.
Read MoreListening Skills – Negotiation Tools The number one skill for negotiators is communication. And listening skills are the most important aspect of communication. If you want to succeed in negotiation, you MUST get good at listening. So, this is what I talk about here. Watching this video is worth 2 Management Courses CPD Points*. (See
Read MoreHow to Ask Questions – Negotiation Tools It’s better to judge people on the quality of the questions they ask, than on the answers they give. In negotiation, questioning is a hugely valuable skill. So, in this video, we look at how to ask questions, and discuss 8 types of question. Watching this video is
Read MoreNegotiation Acronyms: How Many do You Know? Like so many things in the professional and managerial world, negotiation is full of buzz-words, jargon, and acronyms. In this video, I decode as many acronyms for you as I can think of! Watching this video is worth 2 Management Courses CPD Points*. (See below for more details)
Read MoreLeverage: Key Concepts in Negotiation Leverage is a key concept in negotiation. So, what does it mean? I’ll tell you. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module number 5.2.2 Program 5: Managerial Skillset Course 2: Negotiation Section 2: Key Concepts
Read MoreNegotiation Goes Bad: How to Handle 6 Types of Bad Behavior What do you do when negotiation goes bad? Do you know how to handle bad behavior at the negotiating table? In this video, I sow you how to: – recognize the signs – handle 6 types of bad behavior Watching this video is worth
Read MorePower at the Negotiating Table: Key Concepts in Negotiation Everybody goes into a negotiation with power. The power to say yes, to say no, to move the negotiation forwards, or to frustrate progress. But where does this power come from? Watching this video is worth 2 Management Courses CPD Points*. (See below for more details)
Read MoreNon-verbal Aspects of Negotiation: Negotiating Body Language Do not underestimate how important the non-verbal aspects of negotiation are. In this video, we look at body language and other non-verbal cues we give, while negotiating. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) This video is part of course
Read MoreFour Primary Negotiating Behaviors – Key Concepts in Negotiation Sometimes, negotiations bring out the worst in people. After all, they are really conflict played out following a process and, we hope, in a respectful way. So, what can you expect? In this video, you’ll learn about the four primary negotiating behaviors. Watching this video is
Read MoreScope for Agreement – Key Concepts in Negotiation Can your negotiation reach an agreement? The answer lies in the overlap between your interests and the other party’s. This is the ‘scope for agreement’. This video introduces you to this concept, and to the related concept of ‘scope for negotiation’. Watching this video is worth 1
Read MoreFive Basic Negotiating Strategies – Key Concepts in Negotiation What is your strategy when you go into a negotiation? There are five basic negotiating strategies. In this video, I’ll describe them, based on the work of Kenneth Thomas and Ralph Kilmann. Watching this video is worth 2 Management Courses CPD Points*. (See below for more
Read MoreCore Principles of Negotiation Like every discipline, negotiation has a number of core principles that make it work. In this video, I share my eight core principles of negotiation, for negotiating with integrity. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module
Read MoreNegotiation Follow-up – after the Negotiating Process You may have closed your negotiation. But it’s not completely done. You must always carry out all of the follow-up actions. If you don’t, all your negotiating efforts could go to waste. So, I’ll take you through the basics of what you need to do to properly follow-up
Read MoreClosing Stage of the Negotiation Process People fear the closing stage of the negotiation process. They say: ‘what if they say “no” and it all breaks down?’ The truth is, if you do it right, closing makes yes more likely and any no will be a step along the way to ironing out problems The
Read MoreNegotiating Team Roles in the Negotiation Process As your negotiations get more complex, you will increasingly need to enter them with a team to support you. Maybe one person, maybe two or more. But what are the negotiating team roles that you and your colleagues will play? That is the subject of this short video.
Read MoreBargaining Stage of the Negotiation Process The bargaining stage is where the rubber of your ambition hits the road of your negotiation. No – scrap that clichéd metaphor… The bargaining stage is the part of the negotiation that people usually think of, when they describe what negotiating is. It’s where the two parties actively look
Read MoreOpening Stage of the Negotiation Process The opening stage of a negotiation is where the parties first come together. It sets up a shared basis for the negotiation to come. When you are opening your negotiation, there are seven things you need to cover. So, I’ll take you thorugh each of them in this video.
Read MorePreparation Stage of the Negotiation Process A large part of the success of your negotiation will come from the preparation stage. This is where you think about the outcome you want from your negotiation. And there is a lot to prepare. So, in this video I will take you through all the things you need
Read MoreFundamental Model of Negotiation – the Basic Negotiation Process Some people find the idea of negotiating uncomfortable. It feels like negotiation is about asking for more than you deserve. It is not. In this video, we’ll get started on the basics with the Fundamental Model of Negotiation. Watching this video is worth 1 Management Courses
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