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How to Do a Performance Turnaround - 6-step process [Feedback Challenges]



If you have a poor-performing member of your team, how do you turn around their poor performance? I'll give you a 6-step process to performance turnaround process. Watching this video is worth 1 Management Courses CPD Points. 🔎 See below for details Feedback This video is part of course module number 3.8.5 Program 3: Managing & Leading Individuals Course 8: Feedback Section 5: Feedback Challenges Other videos in this section include: 🎬 What if Your Feedback Doesn't go to Plan? https://youtu.be/d_1x4TKe_0I 🎬 Bias in Feedback https://youtu.be/rjBX_rmHdO4 LESSON NOTES Step 1: Gather Evidence Make observations and review the evidence you gather. Identify the themes that it highlights (good and bad). For each theme, document the evidence for good, adequate, bad performance. Use a proforma like this to assemble your evidence… Step 2: Prioritize Don’t overload the feedback and Performance turnaround process by trying to tackle every single shortcoming. Determine which aspects are most important. Use this to structure your feedback process. Step 3: Give Feedback Focus on the facts. Avoid blame. Step 4: Listen to Response Let the other person respond, and listen to their perceptions Step 5: Encourage Ideas Move the discussion to a focus on the future. • • Get as many ideas as possible • Help them evaluate the ideas • Experimentation is good • Give permission to make mistakes • Agree steps that are: - Small enough to limit the risks - Big enough to make an impact and to learn from Step 6: Follow Up Keep the cycle going. RECOMMENDED EXERCISE 1. If you need to carry out a performance turnaround, use the framework in the video to plan it (2 MC CPD Points) 2. After you have carried out your performance turnaround, review how it went, and modify your process using what you have learned (2 MC CPD Points) DOWNLOADS Free Resources 🧰 CPD Tools - https://gum.co/MC-CPD Paid resources 🧳 Management Courses Onboarding Kit - https://gum.co/MC-ObK ($3) RECOMMENDED READING 📖 Feedback (and Other Dirty Words): Why We Fear It, How to Fix It https://geni.us/Pg4gk 📖 Thanks for the Feedback: The Science and Art of Receiving Feedback Well https://geni.us/OtdDnSy 📖 HBR Guide to Delivering Effective Feedback https://geni.us/h0cN 📖 Feedback Pocketbook https://geni.us/D8Ar 📖 Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4 ⭕️ Links to our book recommendations are affiliated through Amazon Managers Need a Basic set of kit to do your job well. Here are my top recommendations: https://kit.co/MikeClayton/manager-s-work-kit (the links are affiliated) MANAGEMENT COURSES CONTINUING PROFESSIONAL DEVELOPMENT (CPD) POINTS You can record your Management Courses CPD points on our free, downloadable CPD record log. 📓 Download it at: https://gum.co/MC-CPD Each video has two levels of MC CPD points. For this video: - If you simply watched the video, record 1 MC CPD point - If you also carried out all of the recommended exercises, score a total of 5 MC CPD points #ManagementCourses #Feedback #PerformanceTurnaround
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Masters of Feedback: Rick Maurer – Feedback Toolkit

Masters of Feedback: Rick Maurer – Feedback Toolkit Rick Maurer’s Feedback Toolkit is a fabulous resource for anyone who wants to equip themselves with knowledge and techniques for a wide variety of feedback scenarios. Rick Maurer is clearly a master of feedback. Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4 Watching this

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Feedback Challenges: Bias in Feedback

Feedback Challenges: Bias in Feedback In this video I want to discuss five common types of bias we find in feedback – and what you can do to minimize each of these forms of bias in feedback. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Feedback This video

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Feedback Failure: What if Your Feedback Doesn’t go to Plan?

Feedback Failure: What if Your Feedback Doesn’t go to Plan? Feedback can start to seem routine, in a well-run team. But feedback doesn’t always go to plan. In this video, we’ll look at four of the most common reasons why feedback doesn’t go to plan – and what to do about each type of feedback

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What is Diamond Feeback?

What is Diamond Feeback? In this short video, I want to answer the question, ‘What is Diamond Feedback?’ Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing & Leading Individuals Course 8: Feedback Section 2: How

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What is 360-Degree Feedback? And a 4-step Process.

What is 360-Degree Feedback? And a 4-step Process. The idea and practice of 360-degree feedback has been through rises and falls since it first appeared in the 1950s. And it really took off in the 1990s. But it is as important today as it’s ever been. So, let’s examine 360-degree feedback from a number of

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Receiving Feedback: Acting on Feedback – 8 Steps

Receiving Feedback: Acting on Feedback – 8 Steps To be effective in making change, we must take responsibility for acting on the feedback we receive Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.3 Program 3: Managing & Leading

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How to Receive Feedback

How to Receive Feedback If someone offers you feedback, treat it as a valuable gift. We often find it hard to receive feedback – whether it’s positive or critical. Let’s see how to receive feedback effectively. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Feedback This video is

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Receiving Feedback: How to Ask for Feedback

Receiving Feedback: How to Ask for Feedback We know that good performance feedback can help us grow, develop, and improve. But we don’t find it easy to ask for it. In this video, I’ll tell you how to ask for feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for

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What is the Starfish Model for Giving Feedback?

What is the Starfish Model for Giving Feedback? The Starfish Model offers you a quick and future-focused way to give formal and informal feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing & Leading Individuals

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Masters of Feedback: Kim Cameron – Positive Feedback

Masters of Feedback: Kim Cameron – Positive Feedback Kim Cameron is the founder of Positive Organizational Scholarship. This is the application of the ideas of Positive Psychology, Organizational Design, Citizenship, and much else, at the organizational level. At the heart of his thinking are the ideas of strengths, positive deviance, and affirmative bias. And these

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Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger

Why You Should Never Use the Feedback Sandwich – swap to the Feedback Burger The Feedback Sandwich is the first method many managers learn for giving feedback. But it’s deeply flawed. However, with one simple modification, it becomes powerful… It becomes the Feedback Burger. Watching this video is worth 1 Management Courses CPD Point*. 🔎

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How to Give Formal Performance Feedback: 8-step Feedback Process

How to Give Formal Performance Feedback: 8-step Feedback Process Everything works better when you have a process to follow. This 8-step feedback process for giving formal performance feedback will give you confidence Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module

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How to Plan Your Feedback: 10 Question Process

How to Plan Your Feedback: 10 Question Process If you want your feedback to go well, then plan it. Here are ten questions to plan your feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing

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When and Where to Give Feedback

When and Where to Give Feedback Feedback is a vitally important management or supervisory activity. But the question is, when and where to give feedback? I’ll split my answer into two cases… Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module

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Types of Performance Feedback: 8 Varieties

Types of Performance Feedback: 8 Varieties There is a lot of jargon around performance feedback – and a lot of different types of performance feedback. Let’s unpick them all. Watching this video is worth 3 Management Courses CPD Points*. 🔎 See below for details Feedback This video is part of course module number 3.8.1 Program

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What is Feedback? And Why Does it Matter?

What is Feedback? And Why Does it Matter? It feels like everyone knows how important Feedback is at work. But do we really understand it? In this short video, I’ll kick off our course on feedback by giving a very clear answer to the questions: ‘what is feedback?’ and ‘why does it matter?’ Watching this

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Mike Clayton

About Mike Clayton 

Dr Mike Clayton is a (former) Project Manager and now a management educator. Having trained thousands of people at live workshops, seminars, and conferences, he now delivers training mainly via video. He has 14 books with international publishers and runs two successful YouTube channels. He is also the founder of OnlinePMCourses.com

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