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What is Leader-Member Exchange Theory? And Should You Use LMX Theory? Leader-Member Exchange Theory is deeply problematic. In fact, I don’t like it. But it may be a model you want to adopt. It is certainly a theory you need to understand, so you can avoid its Dark Side. Watching this video is worth 3
Read MoreWhat is Leadership? and Why do We Need Leaders? In this video, I answer two questions, to kick off our series on Leadership: what is leadership, and why do we need it? Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Introduction to Leadership Program 3: Managing and Leading
Read MoreWhat are Lean and Lean Thinking? In this video, I want to answer the questions, what is Lean, and what is Lean Thinking? Watching this video is worth 2 Management Courses CPD Points. This video is part of course module number 6.5.3 – Program 6: Managing within and Organization – Course 5: Operational Management –
Read MoreERP 101: What is Enterprise Resource Planning? In this video, I want to answer the question, what is ERP: Enterprise Resource Planning? Watching this video is worth 4 Management Courses CPD Points. This video is part of course module number 6.7 Program 6: Managing within an Organization Course 7: Financial Management LESSON NOTES ============ ERP
Read MoreWhat is Globalization? In this video, I want to answer the question, what is Globalization? Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 6.1 – The Nature of Organizations. Videos you may also like: 🎬 Introduction to Organizational Culture https://youtu.be/F_jEJBjE_J4
Read MoreNLP’s Logical Levels of Change: (aka Neurological Levels) We perceive the world, learn, and change at different levels. Robert Dilts developed a simple model of these levels to help us understand how change happens – and why it sometimes does not. He referred to them as neurological levels – or also as logical levels. Watching
Read MoreIntroduction to Emotional Intelligence Emotional intelligence or EI is the ability to understand and manage your own emotions, and those of the people around you. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Overview of Emotional Intelligence This video is part of course module number 1.4.1 Program 1:
Read MoreMasters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback The One Minute Manager, by Ken Blanchard and Spencer Johnson, is famous. And it spawned a whole series of One Minute Manager books. But, at the heart of the original book are three simple ideas. And they are all about giving one minute
Read MoreMasters of Feedback: Rick Maurer – Feedback Toolkit Rick Maurer’s Feedback Toolkit is a fabulous resource for anyone who wants to equip themselves with knowledge and techniques for a wide variety of feedback scenarios. Rick Maurer is clearly a master of feedback. Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4 Watching this
Read MoreHow to Do a Performance Turnaround – 6-step process [Feedback Challenges] If you have a poor-performing member of your team, how do you turn around their poor performance? I’ll give you a 6-step process to performance turnaround process. Watching this video is worth 1 Management Courses CPD Points. 🔎 See below for details Feedback This
Read MoreFeedback Challenges: Bias in Feedback In this video I want to discuss five common types of bias we find in feedback – and what you can do to minimize each of these forms of bias in feedback. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Feedback This video
Read MoreFeedback Failure: What if Your Feedback Doesn’t go to Plan? Feedback can start to seem routine, in a well-run team. But feedback doesn’t always go to plan. In this video, we’ll look at four of the most common reasons why feedback doesn’t go to plan – and what to do about each type of feedback
Read MoreGuy Kawasaki: What is Enchantment? The idea of enchantment has been part of fairy tales, legends, and myths for thousands of years. So, when Guy Kawasaki applies the word as a metaphor for how to influence customers, is he telling us anything new? Watching this video is worth 2 Management Courses CPD Points*. 🔎 See
Read MoreWhat is Diamond Feeback? In this short video, I want to answer the question, ‘What is Diamond Feedback?’ Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing & Leading Individuals Course 8: Feedback Section 2: How
Read MoreWhat is 360-Degree Feedback? And a 4-step Process. The idea and practice of 360-degree feedback has been through rises and falls since it first appeared in the 1950s. And it really took off in the 1990s. But it is as important today as it’s ever been. So, let’s examine 360-degree feedback from a number of
Read MoreReceiving Feedback: Acting on Feedback – 8 Steps To be effective in making change, we must take responsibility for acting on the feedback we receive Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.3 Program 3: Managing & Leading
Read MoreHow to Receive Feedback If someone offers you feedback, treat it as a valuable gift. We often find it hard to receive feedback – whether it’s positive or critical. Let’s see how to receive feedback effectively. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Feedback This video is
Read MoreReceiving Feedback: How to Ask for Feedback We know that good performance feedback can help us grow, develop, and improve. But we don’t find it easy to ask for it. In this video, I’ll tell you how to ask for feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for
Read MoreMy Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST Here are my top tips for giving great performance feedback, to give your feedback a real BOOST. Watching this video is worth 3 Management Courses CPD Points*. 🔎 See below for details Feedback This video is part of course module number 3.8.2
Read MoreWhat is the Starfish Model for Giving Feedback? The Starfish Model offers you a quick and future-focused way to give formal and informal feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing & Leading Individuals
Read MoreMasters of Feedback: Kim Cameron – Positive Feedback Kim Cameron is the founder of Positive Organizational Scholarship. This is the application of the ideas of Positive Psychology, Organizational Design, Citizenship, and much else, at the organizational level. At the heart of his thinking are the ideas of strengths, positive deviance, and affirmative bias. And these
Read MoreWhy You Should Never Use the Feedback Sandwich – swap to the Feedback Burger The Feedback Sandwich is the first method many managers learn for giving feedback. But it’s deeply flawed. However, with one simple modification, it becomes powerful… It becomes the Feedback Burger. Watching this video is worth 1 Management Courses CPD Point*. 🔎
Read MoreHow to Give Formal Performance Feedback: 8-step Feedback Process Everything works better when you have a process to follow. This 8-step feedback process for giving formal performance feedback will give you confidence Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module
Read MoreHow to Plan Your Feedback: 10 Question Process If you want your feedback to go well, then plan it. Here are ten questions to plan your feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing
Read MoreWhen and Where to Give Feedback Feedback is a vitally important management or supervisory activity. But the question is, when and where to give feedback? I’ll split my answer into two cases… Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module
Read MoreTypes of Performance Feedback: 8 Varieties There is a lot of jargon around performance feedback – and a lot of different types of performance feedback. Let’s unpick them all. Watching this video is worth 3 Management Courses CPD Points*. 🔎 See below for details Feedback This video is part of course module number 3.8.1 Program
Read MoreThe Principles of Performance Feedback: Feedback Principles that set the BAR high Performance feedback should be excellent. So, I want to share with you three feedback principles that set the BAR high 1. Behaviors 2. Awareness 3. Responsibility Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Feedback This
Read MorePeter Senge’s Learning Organization Peter Senge wrote best-selling book, ‘The Fifth Discipline: The art and practice of the learning organization‘. This book has been rated by Harvard Business Review as one of the seminal management books. And his big idea was the Learning Organization. The Fifth Discipline: https://geni.us/ZrUvYi Watching this video is worth 2 Management
Read MoreCharles Handy’s Federal Organization Model Charles Handy’s Federal Organization model is highly centralized – but highly decentralizing. What on Earth can we make of this apparent contradiction? Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) The Nature of Organizations ======================= This video is part of course module number
Read MoreKurt Lewin’s Freeze Phases for Team Development Kurt Lewin is one of the giants of 20th Century psychology. And one of his best contributions is Kurt Lewin’s Freeze Phases model of how people go through transitions. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part
Read MoreHow to Use the Kanban Method for Time Management Kanban started life as an inventory control system at Toyota in the 1950s. It was part of the Toyota Production System, developed by Taiichi Ohno to support ‘Just in Time’ manufacturing. Now, Kanban is a widely-used approach to plan and track activities. It is a useful
Read MoreThe Flow State… and How Flow Can Help You Work Effectively Have you ever had the experience of being so focused on what you are doing that time just flows past without you even noticing? That is a flow state. The psychologist, Mihaly Csikszentmihalyi, first described flow states, and they are a powerful tool for
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