Lesson notes, exercises, downloads, and recommended reading are below the video. On mobile, the video will rescale when you play it.
How to Deal with Bullying and Harassment: what Every Manager Needs to Know What if you discover that bullying is going on in your team? As a manager or supervisor, this is your responsibility. So, what do you do? In this video, I’ll give you all the basics of how to deal with bullying and
Read MoreWorkplace Teams 101: What Managers Need to Know about Managing Their Teams It is workplace teams that get the job done. And a manager’s role is to lead one of these teams. This video sets out the basics a new manager needs to know about teams at work. Do you want a concise, yet precise,
Read MoreTeam Development Models [Compilation] – 5 ways to understand your team This video compiles our videos about five excellent, but lesser-known, models of team development. 🧭 This video is a compilation of videos from course module numbers 4.3.1 and 4.3.7 🏢 Program 4: Managing & Leading Groups 🏘️ Course 3: Teams 🏠 Section 1: Team
Read MoreSupporting Your Team through Common Challenges [Compilation] This video compiles six videos that help you support your team through the sort of challenges you’ll often face. 🧭 This video is a compilation of videos from course module number 4.3.4 🏢 Program 4: Managing & Leading Groups 🏘️ Course 3: Teams 🏠 Section 4: Supporting Your
Read MoreTeam Leadership Briefing [Compilation] This video compiles five of our videos that discuss some of the most important models of Team Leadership. 🧭 This video is a compilation of videos from course module number 4.3.3 🏢 Program 4: Managing and Leading Groups 🏘️ Course 3: Teams 🏠 Section 3: Team Leadership These 5 Team Leadership
Read MoreTeam Development Process [Compilation] This video compiles our four key videos that describe the team development process. 🧭 This video is a compilation of videos from course module number 4.3.1 🏢 Program 4: Managing & Leading Groups 🏘️ Course 3: Teams 🏠 Section 1: Team Development & Team Building These four Team Development lessons are:
Read MoreManaging & Leading Remote Teams [Compilation] This video compiles our full set of videos about the important topic of managing and leading a remote team. 🧭 This video is a compilation of videos from course module number 4.3.5 🏢 Program 4: xxManaging & Leading Groupsxx 🏘️ Course 3: Teams 🏠 Section 5: Managing Remote Teams
Read MoreWhat is BIG DATA? And introducing the 3 (or 5) V’s In this video, I want to answer the question, what is Big Data? Watching this video is worth 5 Management Courses CPD Points. This video is part of course module number 6.4 – Program 6: Managing within an Organization – Course 4: Strategy LESSON
Read MoreAccount Management: What is Account-based Selling? A lot of business-to-business selling is strategic. It is not a one-off or tactical endeavor. It is likely that you will want to maintain and build your relationships over the months and years to come. Managing this ongoing relationship is called ‘Account Management’. The goal is to win sales
Read MoreWhat is Corporate Social Responsibility (CSR)? Corporate Social Responsibility (CSR)… What is it? What drives it? And what are the benefits? Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Corporate Social Responsibility (CSR) This video is part of course module 6.2 Program 6: Managing within Organizations Course 2:
Read MoreThe Disney Creativity Strategy: The NLP Way to Test Ideas In the previous video, I described how NLP modeling works. Perhaps the most famous example is the Disney Creativity Strategy. It was modeled on Walt Disney’s approach to creative planning or problem-solving. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below
Read MoreCognitive Reappraisal: How to Control Negative Thoughts Wouldn’t it be great if you could replace negative thoughts with alternatives that are both positive and true? Well, this is called Cognitive Reappraisal, and there are techniques to help you. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video
Read MoreWhat is Advertising? And What are its Benefits? Advertising is, perhaps, the most visible and obvious aspect of marketing. Yet it is also one of the least written about. In my 956-page copy of the Principles of Marketing (4th Ed), advertising gets just 24 pages (less than 3% of the book). Indeed, for many people,
Read MoreWhat is A/B Testing? …and Split Testing? Why is Amazon so successful? A big part of the answer is A/B Testing. Unknown to most users, Amazon’s customers are subject to thousands of A/B test experiments every week. They tell Amazon how to lay out a page, which products to offer you, and even the font
Read MoreWhat is Customer Relationship Management (CRM)? …And How to Use it. Customer Relationship Management, or CRM for short is a simple idea. Learn about your potential customers, and use that knowledge to strengthen your relationship with them. Use your stronger relationship to sell them your products or services. And then to sell them more. Watching
Read MoreWhat is the Customer Journey? And How to Visualize it To understand our customers, we map out the route they take through our marketing, advertising, and sales processes. This is your customer journey. It’s a way to understand how it feels for your customers to deal with you at each step along the path. Customer
Read MoreWhat is Diamond Feeback? In this short video, I want to answer the question, ‘What is Diamond Feedback?’ Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing & Leading Individuals Course 8: Feedback Section 2: How
Read MoreWhat is the Marketing Channel Mix? Promotion Channel Strategy Channel Mix is the ratio at which you assign resources to the different ways of communicating about products. It is a strategic document that identifies each channel that can deliver your messages and the optimum blend that maximizes their reach and effectiveness. Watching this video is
Read MoreWhat is a Customer Persona? …or Buyer Persona or Marketing Persona Who are you marketing to? Do you know the characteristics of your prospective customers? To target your marketing well, you need an archetype, which marketers call the ‘Buyer Persona’ or sometimes the customer or marketing persona. And sometimes they use ‘Customer Avatar’. Whichever term
Read MoreWhat is a Brand Marketing Plan? A brand marketing plan is a plan for all the goals, activities, costs and controls to promote a brand. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Marketing for Managers This video is part of course module number 8.3.1 Program 8: Managing
Read MorePatrick Lencioni: The Five Dysfunctions of a Team The Five Dysfunctions of a Team is the fictional story of a new CEO and the team she is tasked to lead. Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.7 Program
Read MoreWhat is a Brand Strategy? A Brand Strategy is a long-term plan for the evolution of a successful brand and the growth of its brand equity. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Marketing for Managers This video is part of course module number 8.3.1 Program 8:
Read MoreMargerison McCann: The Team Management Wheel Charles Margerison and Dick McCann developed one of the leading tools to help managers with team performance: the Team Management Wheel. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.7 Program 4: Managing &
Read MoreWhat is Brand Management? Brand management is the creation and execution of plans to strengthen consumers’ brand perception of a brand. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Marketing for Managers This video is part of course module number 8.3.1 Program 8: Managing Customers & Clients Course
Read MoreMeredith Belbin: The Belbin Team Roles Profile Meredith Belbin set out to understand why management teams succeed or fail. And the tools he created to help them succeed is the set of nine Belbin Team Roles and the Team Role Profile. Watching this video is worth 4 Management Courses CPD Points*. (See below for more
Read MoreKatzenbach and Smith: The Wisdom of Teams The Wisdom of Teams by Jon Katzenbach and Douglas Smith is a true classic among Twentieth Century business books. It uncovers the wisdom of what teams can achieve, and how they can perform at their best. Watching this video is worth 3 Management Courses CPD Points*. (See below
Read MoreTaking Care of the Wellbeing of People in Your Remote Team Of course, the final challenge of managing a remote team is to take care of the welfare and wellbeing of people who can be a very long way from you. The usual quiet chat in an informal arrangement is off the table. And so
Read MoreDeveloping People in Your Remote Team As a team leader, you have a responsibility to help your team members develop their skills and build their careers – even in a remote team, when you cannot be with them. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video
Read MoreGetting Sufficient Challenge in Your Remote Team One challenge in managing virtual teams is… Challenge. That is, that we fail to adequately challenge one-another’s thinking, because the distance and cultural differences in a remote team make it even more uncomfortable or difficult than usual. Ideas and decisions that go unchallenged can lead to disaster. Watching
Read MoreMaintaining Productivity in Your Remote Team Perhaps the core challenge of managing a virtual team is finding ways that we can work together effectively and productively, despite or even because of our geographic separation and cultural differences. The answer is well-formed systems and processes. Some cultures are more or less comfortable with this kind of
Read MoreFostering Responsibility within Your Remote Team This challenge is about how to create accountability, responsibility, and an appropriate balance of managerial control and team-member autonomy. It is especially hard in remote teams. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module number
Read MoreCrafting Connection and Building Culture in Your Remote Team Building connection and creating a distinctive culture will be far harder with a remote team. You must take the lead in making efforts to communicate well. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of
Read MoreHelping Build Understanding in Your Remote Team A vital part of your role in leading a virtual, or remote team is helping everyone to understand one another’s cultures, expectations, and norms of behavior. Watching this video is worth 1 Management Courses CPD Points*. (See below for more details) This video is part of course module
Read MoreCreating Trust in Remote Teams Humans have evolved to work together in small, close-knit groups, often based around family relationships. These allow for slow and deep relationships to form, that are the basis of common understanding and mutual trust. Remote teams offer precisely the opposite of this, so the biggest challenge is ‘how can you
Read MoreIntroduction to Managing Remote Teams Perhaps the biggest challenge for a Team Leader is managing a remote team. We evolved to work together in small groups and in a small area. Now, managing remote teams can involve people all over the globe. This throws up many challenges, for which the obvious technology solutions provide only
Read MoreTips for Cross-Cultural Working: 10 + 1 Bonus In readying yourself to lead cross-cultural teams, here are ten of my best practical tips… with a bonus on the end! Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module number 4.3.6 Program 4:
Read MoreCultural Web: Johnson & Scholes on Where Culture Originates The Cultural Web of an organization is a model developed by Gerry Johnson and Kevan Scholes. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) The Nature of Organizations ======================= This video is part of course module number 6.1.4 Program
Read MoreDimensions of Cross-Cultural Differences: 10 of the Biggest We can think of cross-cultural differences as different average positions along a number of scales from one extreme to another. Let’s look at ten of the most important of these scales. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) This
Read MoreDeveloping Cross-Cultural Awareness: The Stages What is the process for creating deep cross-cultural awareness and moving towards leading cross-cultural teams effectively? Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.6 Program 4: Managing & Leading Groups Course 3: Teams Section
Read MoreIntroduction to Cross-Cultural Teams Diversity can improve results. But plenty of research shows that multicultural teams and diverse teams tend to perform less effectively than homogenous teams, when not managed well. In this video, I introduce the topic of cross-cultural teams. There will be more videos to follow. Watching this video is worth 2 Management
Read MoreHow to Support Your Team for Learning: 7 Things A big part of how I see my responsibilities as a team leader is in developing the skills, talents, and knowledge of the people under my care. I need to support them for learning. Watching this video is worth 2 Management Courses CPD Points*. (See below
Read MoreSupporting Your Team through Conflict: 3+1 Roles to Play Teams don’t always run smoothly. You can get conflict within your team and conflict between your team and other teams or outsiders. As team leader, it can fall to you to support your team through this conflict. And there are three (plus one) roles you can
Read MoreHow to Support Your Team through Change – 6 Steps Change can be stressful. But it also brings with it, its own distinctive challenges. With change an almost constant feature of many workplaces, your ability to support your team through change is now a core skill for a team leader. Watching this video is worth
Read MoreSupporting Your Team through Team Stress: 4 Steps Under pressure, teams get stressed. Team leaders need to be able to spot the signs of stress and support your team through stress. Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.4
Read MoreSupporting Your Team Under Pressure: Return to High-Performance When your team is under pressure, what can you do to support them and return them to a high-performance state? Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.4 Program 4: Managing
Read MoreNever miss a good story!