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How to Deal with Gossip and Rumors: STOP the Drama Fast SEO Description. In this video, I’ll give you all the basics of how to do it easily and effectively. Do you want a concise, yet precise, description of how to deal with common management challenges? This is one of a series of videos for
Read MoreHow to Handle Difficult Conversations Conversations get difficult when disagreement, emotions, complexity, and consequences combine. Unfortunately, this happens a lot. So, a manager needs to know how to handle difficult conversations. So, let’s take a look at what to do. Do you want a concise, yet precise, description of how to deal with common management
Read MorePolitical Acumen: How to Navigate Office Politics Navigating office politics requires an understanding of power and relationships within the organization. You also need to be being diplomatic and able to build alliances. Let’s look at how to navigate office politics. Do you want a concise, yet precise, description of how to deal with common management
Read MoreHow to Build Trust with Your Team As a manager, supervisor, or leader, you can get little done unless you have the trust of your team. So, what can you do to build trust with your team? Do you want a concise, yet precise, description of how to deal with common management challenges? This is
Read MoreConfidence at Work 101: The Vital Elements Managers Need, to Look and Be Confident We all struggle with confidence sometimes. Yet, its value as a workplace skill is beyond doubt. So, here is a short introduction to the essentials of confidence at work.Do you want a concise, yet precise, description of how to deal with
Read MoreAssertiveness at Work 101: What Managers Need to KNow about Assertive Behavior If you want to make progress, you will sometimes need to assert yourself. This is a short introduction to the key elements of assertiveness at work. Do you want a concise, yet precise, description of how to deal with common management challenges? This
Read MoreWhat is Software as a Service, SaaS? …and PaaS …and IaaS In this video, I want to answer the question, what is SaaS: Software as a Service? Watching this video is worth 5 Management Courses CPD Points. LESSON NOTES ============ Software as a Service, or SaaS, is a method of licensing, charging for, and delivering
Read MoreSollution Selling: Neil Rackham’s SPIN Selling Solution selling is all about finding out what the problem is, and offering a solution. And this is at the heart of Neil Rackham’s approach to sales: SPIN Selling. SPIN is an acronym that will guide you through the diagnosis. The Book of the Course! Sales Skills: A Management
Read MoreWhat is the Triple Bottom Line? John Elkington developed the concept of the Triple Bottom Line of People, Planet, and Profit. So, what is the Triple Bottom Line? Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Corporate Social Responsibility (CSR) This video is part of course module 6.2
Read MoreWhat is the Sales Funnel? The Sales Funnel is one of the most fundamental concepts in selling. So, in this video, I want to answer the question What is the Sales Funnel? The Book of the Course! Sales Skills: A Management Courses Introduction This book gives a broad introduction to the topic, for managers and
Read MoreNLP Time Line Therapy: What are Time Lines? Most of us represent time mentally, using metaphors of space and location. We look forward to our vacation. Because the future is ahead of us. So, let’s put the past behind us and move on. NLP takes this spatial metaphor and treats time as lying on a
Read MoreSocial Awareness: What is it and How to Build it Social Awareness is important if you want to manage a successful team. It gives you the ability to put yourself in your team member’s shoes: to understand how they are feeling. At its heart is empathy. Get our Kindle-exclusive companion to this course: Emotional Intelligence:
Read MoreSelf Motivation: What is it and How to Build it Self Motivation is your ability to get up and get going when you’d really rather curl up and let it go. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 2 Management Courses CPD Points*.
Read MoreSelf Regulation: What is it and How to Build It The second domain of Emotional Intelligence is Self Regulation. This is about managing your emotional state and the behavioral and social choices you make. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 3 Management
Read MoreSelf Awareness: What is it and How to Build it The first domain of Emotional Intelligence is really simple, you’d think. It’s Self Awareness. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Overview of
Read MoreWhat is a USP? A Unique Selling Proposition Rosser Reeves was an advertising executive who believed that an advertisement or commercial should show off the value of a product, not the cleverness of the ad’s copywriter. He crafted his ads around what he called the Unique Selling Proposition, or USP. This is the one reason
Read MoreSeth Godin: What are Tribes? Seth Godin is a marketer and a communicator. And, in 2008 he tapped into the emerging Zeitgeist, with his book, ‘Tribes: We Need You to Lead Us’. (https://geni.us/ugCQ0). Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Marketing for Managers This video is part
Read MoreWhat is 360-Degree Feedback? And a 4-step Process. The idea and practice of 360-degree feedback has been through rises and falls since it first appeared in the 1950s. And it really took off in the 1990s. But it is as important today as it’s ever been. So, let’s examine 360-degree feedback from a number of
Read MoreWhat is the Starfish Model for Giving Feedback? The Starfish Model offers you a quick and future-focused way to give formal and informal feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing & Leading Individuals
Read MoreWilliam Ouchi: Theory Z Organizations and Motivation One of our most popular videos is the one about Douglas McGregor’s Theory X and Theory Y. As a result, people have asked me about Theory Z. Theory Z, which was developed by William Ouchi, to describe the adoption of Japanese ideas of management in the United States.
Read MoreFrench and Raven: Social Power Bases in Organizations French and Raven described the sources of power that people have as ‘social power bases’. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) The Nature of Organizations ======================= This video is part of course module number 6.1.3 Program 6: Managing
Read MoreCharles Handy’s Triple-I Company The Triple-I company is the primary home of 21st century knowledge workers. So, what is it? Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) The Nature of Organizations ======================= This video is part of course module number 6.1.2 Program 6: Managing within Organizations Course
Read MoreCharles Handy’s Shamrock Organization In his 1989 book, The Age of Unreason, Charles Handy looked forward to a new type of organization, the Shamrock Organization. The Age of Unreason: https://geni.us/rwY6Iz9 Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) The Nature of Organizations ======================= This video is part of
Read MoreAccelerate Team Development with Swift Trust Swift Trust s a simple idea… How can you quickly build trust among strangers? If you are getting a group together and you need them to perform well as a team, quickly, then the Swift Trust framework can really help. Watching this video is worth 3 Management Courses CPD
Read MoreThe Tuckman Model – Tuckman Team Development Model The Tuckman Model of Group Formation and Team Development is one of the most important, useful, and successful management models. Simply put… Every manager needs to know it! Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) This video is part
Read MoreWhat is a Team? What is a Team? This is the first video in a new course on teams and team-working. So we need to start at the beginning and establish what we mean by the term ‘team’. Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video
Read MoreRyan & Deci: Self Determination Theory (SDT) – Content Models of Motivation Ryan & Deci are the founders of Self Determination Theory (SDT). It’s possibly the most substantial modern body of research on motivation. As such, it is essential for modern managers to understand the basics. Watching this video is worth 3 Management Courses CPD
Read MoreAvoid Leaking Authority and Giving up Gravitas In other videos on Gravitas, I’ve spoken about acquiring authority. In this last video of the series, I talk briefly about how to avoid leaking authority. Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module
Read MoreStructure Your Comments: 5 Ways to Enhance your Authority One of the most powerful ways to enhance your gravitas is to structure your comments. This shows that you are in command of what you’re saying and demonstrates logical thinking. Both of these will give your listeners confidence that they can trust in the authority of
Read MoreStyle and Presentation to Enhance Your Gravitas This is a short video that looks at the impact of style and presentation on your gravitas. You’d expect that these superficial elements are of little importance to gravitas. Style and presentation are, indeed, very much secondary to substance and authority. But, every little helps. So, in this
Read MoreThe Power of Silence: How to Use it to Enhance Your Gravitas Silence is a gift. It allows the other person to be heard. But the real power of silence is in how other people perceive it… as confidence and insight. The person in a meeting who is most comfortable with silence will be able
Read MoreSpeaking with the Voice of Authority: How it Builds Gravitas After body language, the next biggest impact on your gravitas and authority is how you speak: the words you use and how you say them. Your objective is to acquire the voice of authority: to have people want to hear what you say and pay
Read MoreThe Presence of Gravitas: How Deliberate Pacing makes People Take Note An important aspect of gravitas is the ability to command attention. And that means having ‘presence’. That’s to say, people won’t take what you say seriously, unless they first notice you are there. So, presence is a key part of gravitas. And, in the
Read MoreCredibility: Gain Gravitas through Knowledge and Experience One of the four parameters in the Trust Equation (see our earlier video: https://youtu.be/ikVmmhONXig) is Credibility. If people don’t see you as credible, they won’t trust you. So, how can you acquire credibility. The title of this video gives you your first clue: knowledge and experience. But there’s
Read MoreHow to Build Rapport (Develop your Charisma) Becoming likeable and having the charisma to attract people to you depends in large part on your ability to build rapport with people. So, in this video, I’ll discuss how to build rapport.. and how not to. Watching this Video is worth 2 Management Courses CPD Points*. (See
Read MoreHow to be Likeable (Develop your Charisma) An important part of the human magnetism that we call charisma is being likeable. But do you know how to be likeable? I’ll break it down for you. Watching this Video is worth 3 Management Courses CPD Points*. (See below for more details) This video is part of
Read MoreThe 7 Elements of Charisma Charisma is that kind of magnetism that draws people to you. But what are the elements of charisma that create that attraction? I’ll list the top seven. Watching this Video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module number
Read MorePhysical Presence – Creating the Impression you are Completely Present Presence is that state where people cannot help but notice you are there – in a good way. And one half of the key to this is Physical Presence. Creating the Impression you are Completely Present. Watching this Video is worth 2 Management Courses CPD
Read MoreMental Presence – Being there, mentally Presence is that state where people cannot help but notice you are there – in a good way. And one half of the key to this is Mental Presence. Being there, mentally. Watching this Video is worth 2 Management Courses CPD Points*. (See below for more details) This video
Read MorePresence, Charisma, Gravitas: What’s the Difference? Presence, Charisma, Gravitas: What’s the Difference? There are three forms of powerful personal impact and all of them carry high levels of confidence. These are: Presence, Charisma, and Gravitas. But what are they and what are the differences? Watching this Video is worth 1 Management Courses CPD Point*. (See
Read MoreConfidence – 10 Tips to Act with Confidence You want to come across as confident. And it’s a vital component of your personal and professional success and wellbeing. So how can you act with confidence? In this video, I’ll give you 10 great tips. Watching this Video is worth 1 Management Courses CPD Point*. (See
Read MoreConfidence – How You Can Feel Confident Confidence is so important to your personal and professional success and wellbeing. So what can you do to feel confident? In this video, I’ll talk about how you can feel confident now and into the future, with: – building long-term confidence – creating a short-term confidence boost Watching
Read MoreConfidence – The Basics & Basis of Confidence Confidence is belief in yourself and your ability to succeed. But where does it stem from? In this video, we’ll look at the basis of confidence – the absolute basics that every manager and professional should start with. Watching this Video is worth 2 Management Courses CPD
Read MoreAssertiveness – What to Say to be Assertive You know that respectful assertiveness is the best approach at work. But do you know how? Do you know what to say to be assertive? We’ll look at four typical scenarios where assering yourself is important, and give you an armful of tips for asserive communication: 1.
Read MoreAssertiveness – Recognize Passive, Aggressive, & Assertive Behaviors Do you know how to recognize Passive, Aggressive, & Assertive Behaviors? What are the: – voice and speech patterns – typical words and phrases – facial expressions, and – body language that are associated with passive, aggressive, and assertive behaviors? Watching this Video is worth 3 Management
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