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How to Deal with Bullying and Harassment: what Every Manager Needs to Know What if you discover that bullying is going on in your team? As a manager or supervisor, this is your responsibility. So, what do you do? In this video, I’ll give you all the basics of how to deal with bullying and
Read MoreWorkplace Teams 101: What Managers Need to Know about Managing Their Teams It is workplace teams that get the job done. And a manager’s role is to lead one of these teams. This video sets out the basics a new manager needs to know about teams at work. Do you want a concise, yet precise,
Read MoreTeam Development Models [Compilation] – 5 ways to understand your team This video compiles our videos about five excellent, but lesser-known, models of team development. 🧭 This video is a compilation of videos from course module numbers 4.3.1 and 4.3.7 🏢 Program 4: Managing & Leading Groups 🏘️ Course 3: Teams 🏠 Section 1: Team
Read MoreSupporting Your Team through Common Challenges [Compilation] This video compiles six videos that help you support your team through the sort of challenges you’ll often face. 🧭 This video is a compilation of videos from course module number 4.3.4 🏢 Program 4: Managing & Leading Groups 🏘️ Course 3: Teams 🏠 Section 4: Supporting Your
Read MoreTeam Leadership Briefing [Compilation] This video compiles five of our videos that discuss some of the most important models of Team Leadership. 🧭 This video is a compilation of videos from course module number 4.3.3 🏢 Program 4: Managing and Leading Groups 🏘️ Course 3: Teams 🏠 Section 3: Team Leadership These 5 Team Leadership
Read MoreTeam Development Process [Compilation] This video compiles our four key videos that describe the team development process. 🧭 This video is a compilation of videos from course module number 4.3.1 🏢 Program 4: Managing & Leading Groups 🏘️ Course 3: Teams 🏠 Section 1: Team Development & Team Building These four Team Development lessons are:
Read MoreManaging & Leading Remote Teams [Compilation] This video compiles our full set of videos about the important topic of managing and leading a remote team. 🧭 This video is a compilation of videos from course module number 4.3.5 🏢 Program 4: xxManaging & Leading Groupsxx 🏘️ Course 3: Teams 🏠 Section 5: Managing Remote Teams
Read MoreWhat is Software as a Service, SaaS? …and PaaS …and IaaS In this video, I want to answer the question, what is SaaS: Software as a Service? Watching this video is worth 5 Management Courses CPD Points. LESSON NOTES ============ Software as a Service, or SaaS, is a method of licensing, charging for, and delivering
Read MoreSollution Selling: Neil Rackham’s SPIN Selling Solution selling is all about finding out what the problem is, and offering a solution. And this is at the heart of Neil Rackham’s approach to sales: SPIN Selling. SPIN is an acronym that will guide you through the diagnosis. The Book of the Course! Sales Skills: A Management
Read MoreWhat is the Triple Bottom Line? John Elkington developed the concept of the Triple Bottom Line of People, Planet, and Profit. So, what is the Triple Bottom Line? Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Corporate Social Responsibility (CSR) This video is part of course module 6.2
Read MoreWhat is the Sales Funnel? The Sales Funnel is one of the most fundamental concepts in selling. So, in this video, I want to answer the question What is the Sales Funnel? The Book of the Course! Sales Skills: A Management Courses Introduction This book gives a broad introduction to the topic, for managers and
Read MoreNLP Time Line Therapy: What are Time Lines? Most of us represent time mentally, using metaphors of space and location. We look forward to our vacation. Because the future is ahead of us. So, let’s put the past behind us and move on. NLP takes this spatial metaphor and treats time as lying on a
Read MoreSocial Awareness: What is it and How to Build it Social Awareness is important if you want to manage a successful team. It gives you the ability to put yourself in your team member’s shoes: to understand how they are feeling. At its heart is empathy. Get our Kindle-exclusive companion to this course: Emotional Intelligence:
Read MoreSelf Motivation: What is it and How to Build it Self Motivation is your ability to get up and get going when you’d really rather curl up and let it go. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 2 Management Courses CPD Points*.
Read MoreSelf Regulation: What is it and How to Build It The second domain of Emotional Intelligence is Self Regulation. This is about managing your emotional state and the behavioral and social choices you make. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 3 Management
Read MoreSelf Awareness: What is it and How to Build it The first domain of Emotional Intelligence is really simple, you’d think. It’s Self Awareness. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Overview of
Read MoreWhat is a USP? A Unique Selling Proposition Rosser Reeves was an advertising executive who believed that an advertisement or commercial should show off the value of a product, not the cleverness of the ad’s copywriter. He crafted his ads around what he called the Unique Selling Proposition, or USP. This is the one reason
Read MoreSeth Godin: What are Tribes? Seth Godin is a marketer and a communicator. And, in 2008 he tapped into the emerging Zeitgeist, with his book, ‘Tribes: We Need You to Lead Us’. (https://geni.us/ugCQ0). Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Marketing for Managers This video is part
Read MoreWhat is 360-Degree Feedback? And a 4-step Process. The idea and practice of 360-degree feedback has been through rises and falls since it first appeared in the 1950s. And it really took off in the 1990s. But it is as important today as it’s ever been. So, let’s examine 360-degree feedback from a number of
Read MoreWhat is the Starfish Model for Giving Feedback? The Starfish Model offers you a quick and future-focused way to give formal and informal feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing & Leading Individuals
Read MorePatrick Lencioni: The Five Dysfunctions of a Team The Five Dysfunctions of a Team is the fictional story of a new CEO and the team she is tasked to lead. Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.7 Program
Read MoreMargerison McCann: The Team Management Wheel Charles Margerison and Dick McCann developed one of the leading tools to help managers with team performance: the Team Management Wheel. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.7 Program 4: Managing &
Read MoreMeredith Belbin: The Belbin Team Roles Profile Meredith Belbin set out to understand why management teams succeed or fail. And the tools he created to help them succeed is the set of nine Belbin Team Roles and the Team Role Profile. Watching this video is worth 4 Management Courses CPD Points*. (See below for more
Read MoreKatzenbach and Smith: The Wisdom of Teams The Wisdom of Teams by Jon Katzenbach and Douglas Smith is a true classic among Twentieth Century business books. It uncovers the wisdom of what teams can achieve, and how they can perform at their best. Watching this video is worth 3 Management Courses CPD Points*. (See below
Read MoreTaking Care of the Wellbeing of People in Your Remote Team Of course, the final challenge of managing a remote team is to take care of the welfare and wellbeing of people who can be a very long way from you. The usual quiet chat in an informal arrangement is off the table. And so
Read MoreDeveloping People in Your Remote Team As a team leader, you have a responsibility to help your team members develop their skills and build their careers – even in a remote team, when you cannot be with them. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video
Read MoreGetting Sufficient Challenge in Your Remote Team One challenge in managing virtual teams is… Challenge. That is, that we fail to adequately challenge one-another’s thinking, because the distance and cultural differences in a remote team make it even more uncomfortable or difficult than usual. Ideas and decisions that go unchallenged can lead to disaster. Watching
Read MoreMaintaining Productivity in Your Remote Team Perhaps the core challenge of managing a virtual team is finding ways that we can work together effectively and productively, despite or even because of our geographic separation and cultural differences. The answer is well-formed systems and processes. Some cultures are more or less comfortable with this kind of
Read MoreFostering Responsibility within Your Remote Team This challenge is about how to create accountability, responsibility, and an appropriate balance of managerial control and team-member autonomy. It is especially hard in remote teams. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module number
Read MoreCrafting Connection and Building Culture in Your Remote Team Building connection and creating a distinctive culture will be far harder with a remote team. You must take the lead in making efforts to communicate well. Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of
Read MoreHelping Build Understanding in Your Remote Team A vital part of your role in leading a virtual, or remote team is helping everyone to understand one another’s cultures, expectations, and norms of behavior. Watching this video is worth 1 Management Courses CPD Points*. (See below for more details) This video is part of course module
Read MoreCreating Trust in Remote Teams Humans have evolved to work together in small, close-knit groups, often based around family relationships. These allow for slow and deep relationships to form, that are the basis of common understanding and mutual trust. Remote teams offer precisely the opposite of this, so the biggest challenge is ‘how can you
Read MoreIntroduction to Managing Remote Teams Perhaps the biggest challenge for a Team Leader is managing a remote team. We evolved to work together in small groups and in a small area. Now, managing remote teams can involve people all over the globe. This throws up many challenges, for which the obvious technology solutions provide only
Read MoreTips for Cross-Cultural Working: 10 + 1 Bonus In readying yourself to lead cross-cultural teams, here are ten of my best practical tips… with a bonus on the end! Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) This video is part of course module number 4.3.6 Program 4:
Read MoreDimensions of Cross-Cultural Differences: 10 of the Biggest We can think of cross-cultural differences as different average positions along a number of scales from one extreme to another. Let’s look at ten of the most important of these scales. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) This
Read MoreDeveloping Cross-Cultural Awareness: The Stages What is the process for creating deep cross-cultural awareness and moving towards leading cross-cultural teams effectively? Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.6 Program 4: Managing & Leading Groups Course 3: Teams Section
Read MoreIntroduction to Cross-Cultural Teams Diversity can improve results. But plenty of research shows that multicultural teams and diverse teams tend to perform less effectively than homogenous teams, when not managed well. In this video, I introduce the topic of cross-cultural teams. There will be more videos to follow. Watching this video is worth 2 Management
Read MoreHow to Support Your Team for Learning: 7 Things A big part of how I see my responsibilities as a team leader is in developing the skills, talents, and knowledge of the people under my care. I need to support them for learning. Watching this video is worth 2 Management Courses CPD Points*. (See below
Read MoreWilliam Ouchi: Theory Z Organizations and Motivation One of our most popular videos is the one about Douglas McGregor’s Theory X and Theory Y. As a result, people have asked me about Theory Z. Theory Z, which was developed by William Ouchi, to describe the adoption of Japanese ideas of management in the United States.
Read MoreSupporting Your Team through Conflict: 3+1 Roles to Play Teams don’t always run smoothly. You can get conflict within your team and conflict between your team and other teams or outsiders. As team leader, it can fall to you to support your team through this conflict. And there are three (plus one) roles you can
Read MoreHow to Support Your Team through Change – 6 Steps Change can be stressful. But it also brings with it, its own distinctive challenges. With change an almost constant feature of many workplaces, your ability to support your team through change is now a core skill for a team leader. Watching this video is worth
Read MoreFrench and Raven: Social Power Bases in Organizations French and Raven described the sources of power that people have as ‘social power bases’. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) The Nature of Organizations ======================= This video is part of course module number 6.1.3 Program 6: Managing
Read MoreSupporting Your Team through Team Stress: 4 Steps Under pressure, teams get stressed. Team leaders need to be able to spot the signs of stress and support your team through stress. Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.4
Read MoreSupporting Your Team Under Pressure: Return to High-Performance When your team is under pressure, what can you do to support them and return them to a high-performance state? Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video is part of course module number 4.3.4 Program 4: Managing
Read MoreTeam Leadership: Handling Team Problems Team working is not always smooth and easy. So, an essential part of team leadership is handling team problems. Here we look at the basics of how to handle 8 common team problems. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) This video
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