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What is Software as a Service, SaaS? …and PaaS …and IaaS In this video, I want to answer the question, what is SaaS: Software as a Service? Watching this video is worth 5 Management Courses CPD Points. LESSON NOTES ============ Software as a Service, or SaaS, is a method of licensing, charging for, and delivering
Read MoreSollution Selling: Neil Rackham’s SPIN Selling Solution selling is all about finding out what the problem is, and offering a solution. And this is at the heart of Neil Rackham’s approach to sales: SPIN Selling. SPIN is an acronym that will guide you through the diagnosis. The Book of the Course! Sales Skills: A Management
Read MoreWhat is the Triple Bottom Line? John Elkington developed the concept of the Triple Bottom Line of People, Planet, and Profit. So, what is the Triple Bottom Line? Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Corporate Social Responsibility (CSR) This video is part of course module 6.2
Read MoreWhat is the Sales Funnel? The Sales Funnel is one of the most fundamental concepts in selling. So, in this video, I want to answer the question What is the Sales Funnel? The Book of the Course! Sales Skills: A Management Courses Introduction This book gives a broad introduction to the topic, for managers and
Read MoreNLP Time Line Therapy: What are Time Lines? Most of us represent time mentally, using metaphors of space and location. We look forward to our vacation. Because the future is ahead of us. So, let’s put the past behind us and move on. NLP takes this spatial metaphor and treats time as lying on a
Read MoreSocial Awareness: What is it and How to Build it Social Awareness is important if you want to manage a successful team. It gives you the ability to put yourself in your team member’s shoes: to understand how they are feeling. At its heart is empathy. Get our Kindle-exclusive companion to this course: Emotional Intelligence:
Read MoreSelf Motivation: What is it and How to Build it Self Motivation is your ability to get up and get going when you’d really rather curl up and let it go. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 2 Management Courses CPD Points*.
Read MoreSelf Regulation: What is it and How to Build It The second domain of Emotional Intelligence is Self Regulation. This is about managing your emotional state and the behavioral and social choices you make. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 3 Management
Read MoreSelf Awareness: What is it and How to Build it The first domain of Emotional Intelligence is really simple, you’d think. It’s Self Awareness. Get our Kindle-exclusive companion to this course: Emotional Intelligence: A Management Courses Introduction https://geni.us/FsuCDrK Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Overview of
Read MoreWhat is a USP? A Unique Selling Proposition Rosser Reeves was an advertising executive who believed that an advertisement or commercial should show off the value of a product, not the cleverness of the ad’s copywriter. He crafted his ads around what he called the Unique Selling Proposition, or USP. This is the one reason
Read MoreMasters of Feedback: Ken Blanchard & Spencer Johnson – One Minute Feedback The One Minute Manager, by Ken Blanchard and Spencer Johnson, is famous. And it spawned a whole series of One Minute Manager books. But, at the heart of the original book are three simple ideas. And they are all about giving one minute
Read MoreMasters of Feedback: Rick Maurer – Feedback Toolkit Rick Maurer’s Feedback Toolkit is a fabulous resource for anyone who wants to equip themselves with knowledge and techniques for a wide variety of feedback scenarios. Rick Maurer is clearly a master of feedback. Feedback Toolkit: 16 Tools for Better Communication in the Workplace https://geni.us/x8TGT4 Watching this
Read MoreHow to Do a Performance Turnaround – 6-step process [Feedback Challenges] If you have a poor-performing member of your team, how do you turn around their poor performance? I’ll give you a 6-step process to performance turnaround process. Watching this video is worth 1 Management Courses CPD Points. 🔎 See below for details Feedback This
Read MoreFeedback Challenges: Bias in Feedback In this video I want to discuss five common types of bias we find in feedback – and what you can do to minimize each of these forms of bias in feedback. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Feedback This video
Read MoreSeth Godin: What are Tribes? Seth Godin is a marketer and a communicator. And, in 2008 he tapped into the emerging Zeitgeist, with his book, ‘Tribes: We Need You to Lead Us’. (https://geni.us/ugCQ0). Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Marketing for Managers This video is part
Read MoreFeedback Failure: What if Your Feedback Doesn’t go to Plan? Feedback can start to seem routine, in a well-run team. But feedback doesn’t always go to plan. In this video, we’ll look at four of the most common reasons why feedback doesn’t go to plan – and what to do about each type of feedback
Read MoreWhat is Diamond Feeback? In this short video, I want to answer the question, ‘What is Diamond Feedback?’ Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing & Leading Individuals Course 8: Feedback Section 2: How
Read MoreWhat is 360-Degree Feedback? And a 4-step Process. The idea and practice of 360-degree feedback has been through rises and falls since it first appeared in the 1950s. And it really took off in the 1990s. But it is as important today as it’s ever been. So, let’s examine 360-degree feedback from a number of
Read MoreReceiving Feedback: Acting on Feedback – 8 Steps To be effective in making change, we must take responsibility for acting on the feedback we receive Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.3 Program 3: Managing & Leading
Read MoreHow to Receive Feedback If someone offers you feedback, treat it as a valuable gift. We often find it hard to receive feedback – whether it’s positive or critical. Let’s see how to receive feedback effectively. Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Feedback This video is
Read MoreReceiving Feedback: How to Ask for Feedback We know that good performance feedback can help us grow, develop, and improve. But we don’t find it easy to ask for it. In this video, I’ll tell you how to ask for feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for
Read MoreMy Top Tips for Giving Great Performance Feedback: Give your Feedback a BOOST Here are my top tips for giving great performance feedback, to give your feedback a real BOOST. Watching this video is worth 3 Management Courses CPD Points*. 🔎 See below for details Feedback This video is part of course module number 3.8.2
Read MoreMasters of Feedback: Kim Cameron – Positive Feedback Kim Cameron is the founder of Positive Organizational Scholarship. This is the application of the ideas of Positive Psychology, Organizational Design, Citizenship, and much else, at the organizational level. At the heart of his thinking are the ideas of strengths, positive deviance, and affirmative bias. And these
Read MoreWhy You Should Never Use the Feedback Sandwich – swap to the Feedback Burger The Feedback Sandwich is the first method many managers learn for giving feedback. But it’s deeply flawed. However, with one simple modification, it becomes powerful… It becomes the Feedback Burger. Watching this video is worth 1 Management Courses CPD Point*. 🔎
Read MoreHow to Give Formal Performance Feedback: 8-step Feedback Process Everything works better when you have a process to follow. This 8-step feedback process for giving formal performance feedback will give you confidence Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module
Read MoreHow to Plan Your Feedback: 10 Question Process If you want your feedback to go well, then plan it. Here are ten questions to plan your feedback. Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module number 3.8.2 Program 3: Managing
Read MoreWhen and Where to Give Feedback Feedback is a vitally important management or supervisory activity. But the question is, when and where to give feedback? I’ll split my answer into two cases… Watching this video is worth 1 Management Courses CPD Point*. 🔎 See below for details Feedback This video is part of course module
Read MoreTypes of Performance Feedback: 8 Varieties There is a lot of jargon around performance feedback – and a lot of different types of performance feedback. Let’s unpick them all. Watching this video is worth 3 Management Courses CPD Points*. 🔎 See below for details Feedback This video is part of course module number 3.8.1 Program
Read MoreThe Principles of Performance Feedback: Feedback Principles that set the BAR high Performance feedback should be excellent. So, I want to share with you three feedback principles that set the BAR high 1. Behaviors 2. Awareness 3. Responsibility Watching this video is worth 2 Management Courses CPD Points*. 🔎 See below for details Feedback This
Read MoreWhat is Feedback? And Why Does it Matter? It feels like everyone knows how important Feedback is at work. But do we really understand it? In this short video, I’ll kick off our course on feedback by giving a very clear answer to the questions: ‘what is feedback?’ and ‘why does it matter?’ Watching this
Read MoreWilliam Ouchi: Theory Z Organizations and Motivation One of our most popular videos is the one about Douglas McGregor’s Theory X and Theory Y. As a result, people have asked me about Theory Z. Theory Z, which was developed by William Ouchi, to describe the adoption of Japanese ideas of management in the United States.
Read MoreFrench and Raven: Social Power Bases in Organizations French and Raven described the sources of power that people have as ‘social power bases’. Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) The Nature of Organizations ======================= This video is part of course module number 6.1.3 Program 6: Managing
Read MoreCharles Handy’s Triple-I Company The Triple-I company is the primary home of 21st century knowledge workers. So, what is it? Watching this video is worth 1 Management Courses CPD Point*. (See below for more details) The Nature of Organizations ======================= This video is part of course module number 6.1.2 Program 6: Managing within Organizations Course
Read MoreCharles Handy’s Shamrock Organization In his 1989 book, The Age of Unreason, Charles Handy looked forward to a new type of organization, the Shamrock Organization. The Age of Unreason: https://geni.us/rwY6Iz9 Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) The Nature of Organizations ======================= This video is part of
Read MoreAccelerate Team Development with Swift Trust Swift Trust s a simple idea… How can you quickly build trust among strangers? If you are getting a group together and you need them to perform well as a team, quickly, then the Swift Trust framework can really help. Watching this video is worth 3 Management Courses CPD
Read MoreThe Tuckman Model – Tuckman Team Development Model The Tuckman Model of Group Formation and Team Development is one of the most important, useful, and successful management models. Simply put… Every manager needs to know it! Watching this video is worth 3 Management Courses CPD Points*. (See below for more details) This video is part
Read MoreWhat is a Team? What is a Team? This is the first video in a new course on teams and team-working. So we need to start at the beginning and establish what we mean by the term ‘team’. Watching this video is worth 2 Management Courses CPD Points*. (See below for more details) This video
Read MoreRyan & Deci: Self Determination Theory (SDT) – Content Models of Motivation Ryan & Deci are the founders of Self Determination Theory (SDT). It’s possibly the most substantial modern body of research on motivation. As such, it is essential for modern managers to understand the basics. Watching this video is worth 3 Management Courses CPD
Read MoreThe Trust Equation – Gravitas needs Trust Before you gain gravitas, you need to acquire trust. And the best model for how to build trust, and for how we assess trustworthiness, is the Trust Equation. This is a simple representation of how trust is made up of four components. The Trust Equation was developed by
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